Route Service Representative - UniFirst

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At UniFirst, we Always

Deliver —for our customers and our people. As a Route

Service Representative (RSR), you’ll be the face of UniFirst to our

customers, building strong relationships and ensuring their needs

are met with reliability, professionalism, and care. This is a

dynamic role for someone who enjoys being on the move, engaging

with customers, and taking ownership of their

route.

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You’ll manage deliveries and pickups,

grow your customer accounts, and work independently while

representing a company with a strong culture and a nationwide

presence. If you’re customer-focused, motivated, and ready to

thrive in a field-based service role, this could be your next great

opportunity.

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What Your Role

Entails :

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• Manage

an Assigned Route : Serve as the primary point of

contact for customers, delivering and picking garments and products

daily.

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Daily Operations : Assist our service team by loading

and unloading route trucks, ensuring each day begins with accuracy

and efficiency.

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Consistent, Reliable Service : Ensure on-time,

accurate deliveries and returns while maintaining strong customer

satisfaction.

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Customer Relationships : Build rapport with

customers, address service needs, and introduce new garments and

products to enhance their

experience.

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Sales Growth : Identify upselling opportunities and

grow your route, increasing your earning

potential.

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Represent UniFirst on the Road :

Operate a company walk-in truck along designated routes, delivering

exceptional service, prioritizing safety at all times, and

reinforcing strong customer

relationships.

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in a Physically Active Role : Work across both indoor

and outdoor environments that require energy, attention to detail,

and a commitment to safety.

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Contribute to Service

Excellence : Troubleshoot service issues, manage

inventory, and ensure compliance with safety

standards.

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a Predictable Schedule : Monday–Friday daytime hours

with no nights, weekends – servicing the same route and customers

each week to build consistency and

trust.

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Core

Competencies

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Customer-Centric Mindset & Relationship

Building : You consistently deliver outstanding

service that exceeds expectations, building lasting trust with

every customer on your route. You understand that each interaction

is an opportunity to strengthen relationships and grow

business.

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Management, Route Efficiency & Safety Awareness :

You manage your route with precision, balancing

timely deliveries and pickups with safe driving practices. You

maintain a consistent schedule, handle unexpected challenges with

ease, and ensure each stop receives the same level of quality

service and care.

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Dependability, Problem-Solving &

Professional Communication : You take ownership of

your responsibilities, showing up prepared, following through on

commitments, and representing UniFirst with professionalism. You

communicate effectively with customers and internal teams, quickly

addressing needs or concerns, and finding solutions that support

both service excellence and business

growth.

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& Upselling Mindset : You identify opportunities

to introduce new garments, products and services that benefit the

customer, driving additional revenue while enhancing the value you

provide. You approach upselling as a way to strengthen customer

relationships, ensuring their needs are met with the right

solutions at the right

time.

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Why You’ll Enjoy This

Role

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Consistent Customer Connections :

Service the same set of customers on your dedicated

route, building trust and strong, long-term

relationships.

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from Day One : This is a commissioned role from your

first day in the field, with your income growing as you expand and

upsell your route.

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Direct Impact : Be the face of UniFirst for your

customers—delivering great service, resolving issues, and helping

their businesses

succeed.

Qualifications

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What You Bring to

UniFirst

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License & Safe Driving Record : Must be at least

21 years old with a valid driver’s license, a clean driving record,

and reliable transportation.

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Compliance : Meet all Department of Transportation

(DOT) requirements, including a physical

exam.

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Educational Requirements : High

school diploma, GED, or military service

required.

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Customer Service Skills : Ability to work

independently while maintaining a team-oriented mindset and

providing excellent customer

service.

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Experience : Prior experience in customer service,

route sales, or delivery, roles is a

plus!

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Tech-Savvy : Comfortable using

and learning new technologies to enhance operational efficiency and

improve customer experience.

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Stamina : Capable of lifting, carrying, and pushing

up to 50 lbs., with the ability to remain on your feet for extended

periods.

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You Will Benefit

From :

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Competitive Compensation :

Competitive wages, 401(k) with company match, profit sharing,

health and life insurance, paid time off, employee discounts,

tuition reimbursement, and more.

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& Development : Formal training through our SCP

program to set you up for success as an

RSR

Career Development :

Continuous training and growth

opportunities

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Culture : A supportive and inclusive workplace rooted

in a strong sense of community

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Stability & Work-Life

Balance : Monday–Friday daytime schedule, no nights

or weekends

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Inclusive Culture : A diverse and

inclusive work environment that values a variety of backgrounds and

perspectives.

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Join UniFirst for a

Rewarding Career

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At UniFirst, you'll find

opportunities for advancement in a supportive and diverse

environment. If you're ready to take on a dynamic, customer-focused

role with plenty of room for growth, we’d love to hear from

you!

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About

UniFirst

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UniFirst is an international leader

in the $18 billion-dollar garment services industry. We currently

employ over 16,000 team partners who serve 300,000 business

customer locations throughout the U.S., Canada, and Europe. We were

included in the top 10 of Selling Power magazine’s “Best Companies

to Sell For” list and recognized on Forbes magazine’s “Platinum 400

– Best Big Companies” list.

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UniFirst is an equal opportunity

employer. We do not discriminate in hiring or employment against

any individual on the basis of race, color, gender, national

origin, ancestry, religion, physical or mental disability, age,

veteran status, sexual orientation, gender identity or expression,

marital status, pregnancy, citizenship, or any other factor

protected by anti-discrimination

laws.

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