Desktop Support Specialist

Duration : 12 months to start

Fully Onsite

Pay : $25- $30 / hr W2

Job Description :

The Desktop Support role is responsible for providing courteous technical support to employees.

Key responsibilities include, but not limited to :

• Follow established procedures to independently manage tickets providing desktop support for internal staff working locally and remotely in home offices.
• Provide quality customer service for employees including occasional help for leadership team.
• On-site support at Logan office.
• Build, configure, and maintain laptop and desktop PCs as well as support printers, desk / soft phones, and mobile devices.
• Setup company new hires including equipment, accounts, and provide IT orientation.
• Refresh employee PCs when they reach end of lifecycle.
• Microsoft Win11 OS support including BitLocker drive encryption.
• Support for MS Apps : Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive.
• Access Management using Active Directory and other account administration tools.
• Audio / Video support for video conferencing, TVs and projectors.
• Participate in IT projects.
• Additional IT-related work as required.
• Education and / or Work Experience Requirements : Minimum 1 year supporting Microsoft environment : Active Directory, Win11, MS Apps inc. Outlook, etc.
• Customer service orientation with good communication skills. Windows 11 knowledge.
• Installing, configuring, and troubleshooting MS Apps (including Outlook).
• Preferred Experience : Active Directory object management including domain joined PCs and Shared Folder permissions. Preferred Certifications : MS 365 Certified : Modern Desktop Administrator Associate; Dell.
• Additional Requirements : Standing or sitting for long periods of time may be necessary.
• IT employees occasionally must lift up to 50 pounds.

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