Field IT Technician

Position Overview

The Field IT Technician is responsible for providing on-site technical support for our technology systems, focusing on the POS systems at various car wash locations, under the general direction of the local Field IT Supervisor, corporate IT Operations Manager and local business leadership. The position requires on-site presence during regular business hours and may be required to perform work during evenings and weekends. This hands-on role is critical in ensuring uptime and operational continuity of Point of Sale (POS) systems, Wi-Fi, cameras, signage, and other site-level technologies. The technician will serve as the frontline support for field operations, coordinating with the centralized IT support team and infrastructure team as needed.

Essential Functions (Other Duties as Assigned)

Site Technology Support :

• Install, configure, and maintain POS systems, network equipment (routers, switches, wireless access points), site kiosks, printers, and surveillance systems at car wash locations.
• Troubleshoot hardware and software issues in the field and escalate to Tier 2 / 3 support as needed.
• Ensure all site equipment is functioning optimally and aligned with IT standards.

IT Field Operations :

Deployment & Projects :

Documentation & Communication :

Education and Experience

Knowledge, Skills, and Abilities

Work Environment & Travel :

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.