Service EngineerPacifica Continental • Buffalo, NY, US

Service Engineer

Pacifica Continental • Buffalo, NY, US

1 day ago

Job type

Full-time

Job description

Benefits

Insurance (Medical, Vision, Life, and Dental), PTO, 401K, and Overtime.

Schedule

Monday through Friday from 8 : 00 am to 5 : 00 pm.

Travel

Minimum of 50% travel in multi-state regions; drive or fly depending on distance (all costs covered by the company).

Location

Buffalo or Syracuse, New York (Employee is expected to work at the Technical Center when not visiting customers).

Job Details

Report : Service Coordinator.

Responsibilities

Provide maintenance, repair, and installation assistance of CNC machine tools on location or by telephone.

Create and update documentation of technical information.

Develop, prepare, generate, and analyze ongoing and ad-hoc special reports pertaining to Service.

Collaborate effectively with Customer Service Engineers and demonstrate teamwork.

Assist and train Customer Service Engineers on new product lines.

Build strong communication and customer service relationships.

Manage difficult customer situations positively and respond promptly to needs.

Requirements

3-5 years of electrical and mechanical troubleshooting and maintenance of CNC machine tools.

Experience with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and / or Siemens controls is a plus.

Excellent verbal and written communication skills with strong customer service orientation.

Ability to communicate effectively in person and over the phone at all organizational levels.

Proven ability to read mechanical drawings, electrical schematics, and PLC ladder diagrams.

Basic computer skills with MS Word, Excel, and Outlook.

Adaptability to changing work environments and managing competing demands.

Preferred : Bachelor's or Associate's Degree in a related field.

Work Environment

Exposure to manufacturing / machining environments with potential hazards such as noise, electricity, chemicals, heavy equipment, and machinery.

Physical Demands

Frequent travel, vehicle operation, sitting, standing, walking, bending, squatting, stooping, reaching, and lifting objects up to 50 lbs.

Periodic use of power equipment, computers, and phones.

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Service Engineer • Buffalo, NY, US

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