Operations Coordinator

A company is looking for an Operations Coordinator to deliver outstanding customer service to clients.

Key Responsibilities :

Provide professional and accurate communication to customers

Collaborate with team members and manage ticket prioritization and escalation

Assist clients with low impact technical issues and coordinate resources for maximum utilization

Required Qualifications :

1-2 years of experience in a Customer Service role

Experience with incident response and customer service communication

1+ years of experience with ConnectWise or similar PSA tools preferred

Ability to navigate MS Office products and understand technology terms

Basic understanding of technology and its impact on business operations