Service Lane Manager

Job Description

Job Description

Ourisman, Trusted Tradition

Here's to those who think differently. The ones who think that a car dealership's first priority should be the guest. Such a candid idea could only come from Ourisman. Because we're forward thinking, just like the communities we serve. Individuals who won't be constrained by how things "have always been done", but instead strive to do things "how they could be done" and "how they should be done." It is a philosophy we have infused into every fabric of our dealerships, from the bottom up, in every department, and in every Ourisman team member. Changing the way we all think about car buying is just the beginning.

Role Summary

Ourisman Automotive Group is seeking a highly motivated and experienced Service Lane Manager to lead our Service Department operations and oversee our team of Service Advisors. This role plays a pivotal part in ensuring a seamless and efficient service experience for our customers - from initial greeting to vehicle delivery. The ideal candidate is customer-focused, process-driven, and passionate about mentoring and developing high-performing teams.

More about the role

• Oversee and manage daily service lane operations to ensure efficiency, productivity, and an exceptional customer experience.
• Supervise, train, and mentor Service Advisors and support staff to uphold performance standards and dealership policies.
• Coordinate workflow between Service Advisors and Technicians to ensure accurate communication and timely completion of work.
• Proactively address and resolve customer concerns and complaints in a professional and empathetic manner.
• Educate customers on recommended maintenance and repair services to promote safety, reliability, and long-term vehicle care.
• Monitor service metrics, customer satisfaction scores, and repair order accuracy to identify areas for improvement.
• Assist with scheduling, staffing, and workflow management to optimize service lane capacity.
• Collaborate with Parts and Sales departments to ensure alignment and effective cross-department communication.
• Maintain a safe, organized, and compliant work environment consistent with company and manufacturer standards.

What we look for

Benefits

Ourisman Automotive Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Should you require accommodation during the interview process, please advise the hiring manager when contacted for an interview.