Job Description
Job Description
Audience Services Representative
Department : Operations
Job Title :
Audience Services Representative
Reports To :
Audience Services Manager & House Manager
Type of Position :
Part-Time & On-site / Hours Based on Performance & Event Schedule
GENERAL DESCRIPTION
The Harris Theater for Music and Dance is a 1,500-seat performance venue located on the north edge of Millennium Park, in the heart of Downtown Chicago. Programming includes local, national, and international companies, curated in house, by local companies, or companies renting the space. A typical engagement lasts for 2-3 performances or less. The Harris Theater season generally runs from September through May with lighter programming, June through August.
The Audience Services Representative position is a part-time role reporting to the onsite House Management and Audience Services Manager. This position is scheduled for performances and events performing various duties as assigned per shift, that could include greeting and directing guests, resolving guest concerns, concessions support, accessibility assistance, ticket scanning, seating assistance, special event support, assisting guest accessibly and inclusively, and more.
Primary responsibilities include providing excellent customer service by creating a welcoming atmosphere to all and communicating effectively with front of house team members and supervisors, while remaining engaged with the patron experience from guest arrival to departure.
DUTIES AND RESPONSIBILITIES
EXPECTATIONS AND EXPERIENCE
As a member of the Theater team, an Audience Service Representative is expected to :
The ideal candidate will have :
SALARY RANGE AND INSTRUCTIONS TO APPLY
This is an hourly position. Available hours are contingent upon programming. The bulk of the Harris Theater’s programming takes place September through June with minimal programing in during the summer months. Compensation is $16.75 per hour.
Please submit a cover letter and resume to jobs at harristheaterchicago.org. No phone calls please.
The Harris Theater is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, veteran, national origin, or disability status or any protected characteristic as outlined by federal, state, and local laws.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting access at harristheaterchicago.org.
Audience • Chicago, IL, US