Manager 1, Business Process Effectiveness

Job Title

Responsible for ensuring end user readiness to integrate and adopt new technology and supporting processes into daily operations. Conducts on-site process analysis and deployment support in the areas of marketing readiness, user acceptance testing and live trial.

Core Responsibilities

• Implements deployment readiness program for regional rollouts, including communications, UAT and training support for call centers.
• Defines quality gates to ensure market readiness is in line with deployment milestones.
• Develops and defines methods and procedures for end user to address deploying technology and operational process changes.
• Reviews and updates Training Strategy to meet region specific needs.
• Defines a training plan to ensure business continuity.
• Reviews UAT testing strategy and updates to meet regional differences.
• Supports UAT readiness through the management of the market Readiness checklist. Creates UAT test plan, test cases and scripts.
• Manages testing environment requests to include test accounts and required test data. Provides centralized defect management for on-site UAT and live trials, maintains the defect and issues log and conducts daily defect reviews.
• Prepares and communicates daily testing status and defect reports. Manages daily testing status and defect tracking.
• Initiates metrics baseline and ongoing collection process in region. Escalates project issues and risks as appropriate.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees At All Levels Are Expected To :

Disclaimer

Skills

Process Changes, Test Planning, User Acceptance

Compensation

This job can be performed in Colorado, Illinois, Maryland, and Minnesota with a Pay Range of $96,744.00 - $159,627.60

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications

(if applicable)

Relevant Work Experience

5-7 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.