Client Success Manager (CSM) - Revenue Cycle Management (RCM)Plutus Health Inc. • Dallas, TX, US

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Client Success Manager (CSM) - Revenue Cycle Management (RCM)

Plutus Health Inc. • Dallas, TX, US

15 hours ago

Job type

Full-time

Job description

Client Success Manager (CSM) – Revenue Cycle Management (RCM)

?? Reports to : VP, Client Services

About Plutus Health

Plutus Health is a leading tech-enabled RCM company serving enterprise healthcare providers and specialty practices across the U.S. With 1,600+ employees across the U.S. and India, we deliver AI-powered billing, denial management, and cash acceleration solutions.

?? Proudly featured on the Inc. 5000 and SMU Dallas 100 lists of fastest-growing companies.

The Role

As a CSM, you'll be the face of Plutus Health for our clients—owning relationships, driving performance, and ensuring operational excellence. You'll lead onboarding, resolve complex RCM issues, and serve as the strategic bridge between clients and our global teams.

What You'll Do

Own the client relationship—be their go-to for all things RCM.

Lead onboarding—manage implementation and transition, including onsite presence and project management of all open items.

Write and refine SOPs with clients to align on workflows and expectations.

Solve problems at the source—identify and fix front-end issues at client sites.

Drive performance—analyze KPIs (AR, Denials, Collections) and lead QBRs.

Manage escalations—serve as project lead for global issues and cross-functional challenges.

Collaborate across teams—align operations, coding, tech, and analytics to deliver results.

Document everything—track interactions and outcomes in CRM for full transparency.

Upsell smartly—identify opportunities for additional services like coding audits and automation.

What You Bring

5–10 years in client / account management within RCM, medical billing, or BPO.

Deep knowledge of end-to-end RCM processes and U.S. healthcare payers.

Strong analytical chops—Excel, Power BI, and RCM dashboards.

Stellar communication and relationship-building skills.

Experience managing enterprise / multi-specialty accounts.

Bachelor's in Healthcare Admin, Business, or related field (Master's a plus).

Bonus Points For

Familiarity with Advanced MD, Collab MD, Central Reach, eClinicalWorks, Athena, NextGen, etc.

Exposure to AI / ML-driven RCM tools.

Six Sigma, Lean, or PMP certification.

Experience working with U.S.–India delivery models.

Seniority level

Mid-Senior level

Employment type

Full-time

Industries

Hospitals and Health Care

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Revenue Cycle Manager • Dallas, TX, US

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