Collections Specialist

Job Description

Position Title : Collections Specialist

Department : Accounting

Reports To : Director of Credit

FLSA Status : Non-Exempt

Updated : April 2023

Company : Symbiotic Services (Recruiting on behalf of our client)

Position Summary

Symbiotic Services is seeking a Collections Specialist to join our client's Accounting team. This role will focus on providing excellent customer service while managing and resolving overdue accounts receivable. You will play a key part in identifying, following up on, and resolving unpaid balances.

Key Responsibilities

• Monitor accounts receivable and identify overdue accounts.
• Maintain records of all communications and payment collections.
• Contact delinquent customers to recover debts.
• Escalate complex or unresolved accounts internally.
• Prepare reports on write-offs, potential bad debt, and risk indicators.
• Address and resolve invoicing issues and customer complaints.
• Investigate and resolve chargebacks and short payments.
• Provide regular updates on account status and repayment progress.
• Collaborate with customer service to clear pending credit memos.
• Cross-train and provide backup support for credit and A / R functions.

Qualifications