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Developer

Developer

Tata Consultancy ServicesPennington, NJ, United States
30+ days ago
Job type
  • Full-time
Job description

Skill : Genesys CX Developer with Softphone

Mandatory :

  • Design and Development experience in Genesys Cloud CX and Genesys Architecture.
  • Experience in Softphone API integration with Genesys CX.
  • Experience in Genesy SDK.
  • Experience in Genesys Cloud CX administration, configuration and implementation.
  • Strong experience Node.JS / Rest ,SOAP and Genesys APIs.
  • Experience creating dashboards for monitoring queue activity, agent performance and interactions.
  • Strong Experience in Gensys Cloud admin and configurations including contact center, telephony, routing, people and permissions and outbound.
  • Experience in Genesys installation and configuration in app Foundry.
  • Troubleshooting experiences with the issues in configuring and routing related issues.

Desired skills. :

  • Experience with Genesys on-prem and understanding of various Genesys components and composer development.
  • Exposure for Java / J2EE development and API Development / Scripting integration.
  • Genesys Cloud CX certification preferred.

    • Salary Range - $120,000-$170,000 a year

    #LI-NS2

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