Customer Success Associate

A company is looking for a Customer Success Associate to support and nurture customer relationships with a focus on product adoption, satisfaction, and retention.

Key Responsibilities

Assist in building and maintaining customer relationships, focusing on product adoption, satisfaction, and retention

Provide basic technical and product support to help customers maximize value, including managing escalations when necessary

Help navigate the contract renewal process and keep stakeholders informed on status updates

Required Qualifications

0-2 years of professional experience; Customer Success or Account Management experience is a plus

Strong organizational skills with an ability to manage data and track progress effectively

Some experience in customer-facing roles is preferred

Ability to prioritize tasks and manage multiple customer feedback points in a fast-paced environment

Flexibility and adaptability to work in changing situations