Retail Store Specialist - (Customer Service / Merchandising) - Part Time

Retail Store Specialist - (Customer Service / Merchandising) - Part Time

Job Category : Stores

Requisition Number : RETAI015628

Part-Time

On-site

Rate : $16 USD per hour

Location : Gardner, MA 01440, USA

Job Description : The Store Specialist role at OSJL plays a key role in creating a positive and engaging customer experience. This role handles customer service, processes complex point-of-sale transactions, and ensures the smooth operation and merchandising of assigned areas all while adhering to Company policies and merchandising guidelines. The role also provides oversight of assigned associates and activities.

Key Responsibilities :

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Qualifications :

Work Environment :

Building Your Future & Beyond :

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position. Management has the right to revise this job description at any time. The job description is not a contract, either express or implied. You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice.