Director of Housekeeping

Director Of Housekeeping

The Director of Housekeeping leads the hotel's housekeeping department to the highest level of luxury service and cleanliness, ensuring all guest rooms, public areas, and back-of-house spaces meet and exceed Forbes 5-Star standards. This position requires exceptional leadership, attention to detail, and a commitment to delivering pristine environments. The Director of Housekeeping oversees all facets of the department, including room attendants, housepersons, public area attendants, uniform, and administrative staff, while partnering cross-functionally with other departments to ensure a flawless guest experience.

Duties & Responsibilities :

• Lead, mentor, and manage a team of housekeeping supervisors, room attendants, public area attendants, and coordinators to ensure consistent delivery of exceptional service.
• Establish performance goals, conduct regular evaluations, and provide ongoing coaching, training, and recognition.
• Foster a culture of pride, accountability, and excellence with a commitment to luxury service and guest satisfaction.
• Develop staffing schedules based on occupancy forecasts, ensuring optimal coverage while managing labor costs.
• Ensure that all guest rooms, suites, and public spaces meet the strictest standards of cleanliness, presentation, and maintenance per Forbes Travel Guide expectations.
• Oversee daily inspections of rooms and public areas, following detailed checklists and check-back procedures.
• Address and resolve guest concerns promptly with professionalism and follow-up communication.
• Ensure special attention is given to VIPs, returning guests, and rooms flagged for unique requests or amenities.
• Develop and maintain Standard Operating Procedures, cleaning protocols, safety practices, and inventory systems for linen, amenities, and housekeeping supplies.
• Oversee outsourced laundry operations, ensuring proper handling, washing, and delivery of linens, uniforms, and guest laundry.
• Maintain equipment and housekeeping supplies in good working condition and ensure inventory is tracked, replenished, and cost-controlled.
• Partner with Engineering to identify and resolve maintenance issues in a timely and discreet manner.
• Develop, manage, and report on departmental budgets, including labor, supplies, linen, and capital expenditures.
• Implement cost-control measures without compromising quality or service standards.
• Monitor vendor relationships and negotiate contracts for cleaning supplies, guestroom amenities, and outsourcing.
• Work closely with Front Office, Engineering, Security, Spa, and Food & Beverage to coordinate cleaning schedules, guest requests, and event support.
• Participate in daily leadership briefings and planning meetings, providing insight into room status, guest feedback, and service planning.
• Ensure consistent communication between housekeeping shifts and with other departments.
• Drive continuous improvement initiatives aligned with Forbes Travel Guide expectations and internal audits.
• Prepare for and lead Forbes inspections, LQA assessments, and internal brand audits.
• Organize regular departmental Forbes training and service refreshers.

Required Skills & Experience :

Physical Requirements :