Desktop Support Technician

Posting Detail Information

Working TitleDesktop Support Technician

Position LocationPueblo, CO

Work LocationPosition is fully in-office / in-person

Research Professional PositionNo

Posting Number202501522AP

Position TypeAdmin Professional / Research Professional

Classification TitleTechnical / Support II

Number of Vacancies

Work Hours / Week40

Proposed Annual Salary Range$48,000 - $52,000

Employee Benefits

Colorado State University is not just a workplace; it's a thriving community that's transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

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Desired Start Date

Position End Date (if temporary)

To ensure full consideration, applications must be received by 11 : 59pm (MT) on10 / 23 / 2025

Description of Work Unit

At CSU Pueblo, the Information Technology team is a crucial part of the Colorado State University System, which encompasses CSU Fort Collins, CSU Pueblo, and CSU Spur. By working closely with university stakeholders and collaborating with IT teams across the CSU System, the Information Technology team located in Pueblo contributes to the system's goals of innovation and excellence, fostering a dynamic and effective IT environment on campus.

Information Technology (IT)

The IT unit exists to provide comprehensive information technology partnership, delivery, and support in the form of personnel, desktop and mobile computing, multimedia equipment, hardware, network infrastructure, software, telephone, and network cabling services to the University community. This unit is the centralized computing services department for the university.

This position will be based out of the Division of IT offices on our CSU Pueblo campus in Pueblo, Colorado. To support the business needs of our campus community, this position requires in-person work and is not eligible for remote work options.

Position Summary

This position is responsible for the day-to-day support of computing resources and systems and for providing exceptional customer service through our help desk system, email, phone and in-person service to all of the programs and departments within their assigned department(s) or college at the CSU Pueblo campus. This position also may have direct responsibility for systems and student workers who may also be assigned to a department or college. They may be responsible for hiring, training and supervising a team of student workers.

Required Job Qualifications

Bachelor's degree in Computer Information Systems, Sciences, Business, Management, Liberal Arts or similar field. Candidates with a High School Diploma (or GED ) and equivalent related professional experience will be considered for employment with this position (without the required bachelor's degree or other post-secondary education)

Demonstrated ability for a high level of written / verbal communication

Hands-on experience in the following tasks and systems (or similar) :

Managing Active Directory Objects

Technical experience with the most current version of Windows and / or MacOS

At least 2 years of cumulative experience performing tasks in the following areas (or similar) :

IT break-fix support, software support, hardware installation, IT maintenance activities

Preferred Job Qualifications

Demonstrated ability to offer a high level of customer service

Experience with print server management

Experience with helpdesk and inventory management systems

Experience using Windows imaging with MS SCCM or Microsoft Deployment Toolkit or closely related imaging system.

Experience managing or implementing MS SCCM

At least 1 year of experience formally supervising or mentoring employees

4 + years of experience in IT break-fix support, software support, hardware installation and repair, IT maintenance activities

Essential Duties

Job Duty CategoryHelp Desk / Technical Support

Duty / Responsibility

Provide technical support and customer service to faculty and staff of assigned department / college through the helpdesk system, email, phone, and in-person for their IT issues. Technical duties include : installation, upgrading, maintenance / updates, virus / malware remediation, and troubleshooting IT related issues

Engage vendors for warranty repair services

Hire and supervise student employees and develop on-the-job training options

Act as point of escalation for IT issues for other team members

Manage the imaging, JAMF and printer server systems

Participate in planning of projects related area of responsibility

Create, maintain, and review documentation for the students and technicians

Other duties as necessary to provide technical support and customer service

Percentage Of Time50

Job Duty CategoryProjects

Duty / Responsibility

Annual departmental computer replacement

Lab maintenance and upgrade projects

Departmental check-out laptop maintenance

Windows 10 feature update rollout and testing

Support for other projects as needed

Percentage Of Time20

Job Duty CategorySupervision and Training

Duty / Responsibility

Mange and oversee IT student staff's workload, quality of work, and schedules.

Develop and provide ongoing on-the-job training and mentoring to the IT student workers and other IT staff

Forecast need for student staff through out the year and during summer projects

Percentage Of Time15

Job Duty CategoryIT Systems

Duty / Responsibility

Manage Active Directory objects to maintain a clean and up-to-date system

Assist with Active Directory group policy management and planning

Administer assigned IT systems : JAMF , printer servers, and Windows imaging

Temporary administration of additional systems as needed or in a backup capacity

Testing of configurations, software, and group policy settings

Percentage Of Time10

Job Duty CategoryProfessional Development and Other Duties

Duty / Responsibility

Engages in development of personal professional development plan that incorporates developmental goals, career paths, and competency areas.

Attends conferences, seminars, and workshops to ensure continued development of professional skills.

Participates on campus committees, councils, and user groups to increase campus-level knowledge and awareness.

Participates in local, state, and national activities of relevant professional associations.

Percentage Of Time5

Application Details

Special Instructions to Applicants

To apply, please upload a cover letter that addresses the required and preferred job qualifications, a resume, and the contact information for three professional references. References will not be contacted without prior notification to candidates.

CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, please reach out to the listed search contact.

Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

Conditions of EmploymentPre-employment Criminal Background Check (required for new hires)

Search ContactKris Seidel, kris.seidel@colostate.edu

EEO

Colorado State University ( CSU ) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and / or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

References Requested

References Requested

Minimum Requested3

Maximum Requested3

Supplemental Questions

Required fields are indicated with an asterisk (

• ).
• This position is located at Colorado State University - Pueblo in Pueblo, Colorado. Are you willing and able to work in Pueblo, Colorado?

Yes

No

Applicant Documents

Required Documents

Cover Letter

Resume

Optional Documents