Regional Scheduling Specialist

Regional Scheduling Specialist

FlightSafety International is the world's premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world's largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.

Purpose of Position : The Regional Scheduling Specialist is focused on streamlined and broadscale scheduling support for all FlightSafety external customers, ensuring a best-in-class customer service experience and scheduling efficacy. The Regional Scheduling Specialist coordinates and secures client training for assigned FlightSafety customer accounts. This role will work interactively across the full Customer Support organization (Internal Scheduling, Strategic Scheduling and Client Services) and will work closely with Sales to optimize the customer and client experience.

Tasks and Responsibilities :

• Act as the dedicated scheduling resource for assigned regional customer accounts
• Manage the customer / client scheduling process in accordance with operational procedures and requirements that may impact scheduling.
• Proactively engages and continuously communicates with critical cross-functional partners (i.e. Sales, Operations, Safety, etc.) to deliver a one-stop interface experience for our customers with an emphasis on timely coordination of information and accuracy of scheduled reservations
• Understands and adheres to regulatory requirements, including country specific guidance, and verifies training objectives and documentation
• Proficient in scheduling issue resolution to determine impacts and works cross functionally to create and execute on a plan of action to address schedule adjustments based on client and / or customer need
• Identify scheduling concerns and determine impact while working cross functionally to find resolutions with minimal impact to the customer and / or client's schedule
• Collaborates closely with the internal schedulers and the client service representatives to enrich the interactive success of the Customer Support department at every FlightSafety learning center
• Understand FlightSafety's suite of products and services to offer customers additional training, when available, to enhance the overall training experience and further generate sales and revenue
• May perform other related activities as assigned or requested

Minimum Education : Bachelor's degree preferred or one (1) - two (2) years' related experience and / or training, or equivalent combination of education and experience

Minimum Experience :

Knowledge, Skills, Abilities :