Talent.com
Events Solutions Consultant

Events Solutions Consultant

FedExORLANDO, Florida, US
5 days ago
Job type
  • Full-time
Job description

POSITION SUMMARY :

The Events Solutions Consultant (ESC) reports to a Manager Solutions Consultants and is an in-store sales professional in a Hospitality & Conventions (HC) location. This is a HC customer-focused position responsible for achieving and striving to exceed defined sales targets. The ESC also creates, cultivates and maintains outstanding relationships with hotel / convention center venue staff (especially within the sales and event services departments). The role encompasses extensive interaction with customers, hotel / convention center contacts, and print decision makers on local sales calls, over the phone, via email and face-to-face. The ESC works with minimal supervision and interacts on a daily basis with customers, Store Managers, store team members, vendors and personnel of the HCO host facility toward accomplishing established business objectives.

GENERAL DUTIES AND RESPONSIBILITIES :

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

Represent FedEx Office (FXO) as the on-site sales and support expert for event managers and other key event participants throughout all phases of events

Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to customers and host properties; selling efforts should reflect excellent professionalism, thoughtful research, consistent follow-through and persistence

Represent FXO by attending key department meetings, site visits, planning meetings and pre-convention meetings in the HCO host facility which may include making presentations on FXO’s product and service offerings to decision makers

Act as FXO’s primary relationship owner for the Sales and Event Services teams within the host venue, hold product / service overview presentations with these and other departments / leaders within the host venue to ensure (1) each department understands FXO’s products / services and (2) venue employees act as enthusiastic advocates for FXO within their property

Ensure customer and host property satisfaction throughout the entire sales process (pre-event and post-event activities) as defined by the HCO program

Drive revenue at assigned HCO stores by making sales calls on nearby hotels and convention facilities to identify and secure new revenue opportunities, delivering capabilities presentations in host locations, pre-event selling, on-demand support, post-event follow up and sharing information with other ESCs

Share leads for upcoming convention / events in other venues across FXO network

Take complex job orders and provide quotes to meeting and event planners or show managers; follow up on bids

Monitor the quality and timeliness of all convention / event-related work ordered and produced to ensure customer satisfaction

Initiate timely contact with future groups via email and phone calls at the time of booking confirmation

Review strategies, activities and performance to goals weekly with the Supervisor; attend sales calls and host property meetings with Manager

Implements established marketing plans and sales strategies, as assigned

Maintains accurate customer relationship management (CRM) system data, including daily activities and account updates

Meet or exceed activity standards as established by the HCO program including supporting multiple HCO locations

Follow FedEx Office standard operating procedures as well as adhering to Legal, HR, safety and security policies and procedures

Maximize the FedEx value delivered to each and every customer by working cross functionally within FXO, Services and the other FedEx Operating companies

All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS :

High School Diploma or equivalent education

2+ years sales and / or customer service experience required

Strong working knowledge of Microsoft Office Word, Excel and PowerPoint required

Demonstrated effective written and verbal communication skills including experience presenting to customer groups

Prior experience in the hospitality industry, preferred

Must present a personal professional image

Demonstrated presentation skills to external customers

Proven strong organization and planning skills

Proven skills and aptitude to excel in a customer-focused and results-driven environment

ESSENTIAL FUNCTIONS :

Ability to travel as required in order to meet with customers, vendors, other team members, and / or other business necessities

Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members

Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members

Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

Ability, on a consistent basis, to work within the appropriate level of independence

Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and / or reporting could include regular attendance at a physical location and / or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications : Sales professional who has 2+years’ experience in customer / client development, consultation & retention. Candidate should have experience in hotel events and branding. Candidate should have strong working knowledge of Salesforce and Office 365. Ability to work independently while forging strong relations with internal partners.

Pay Transparency :

Pay : US Pay Range $21.14 / hr. - $29.59 / hr.

Additional Details :

Federal Express Corporation is an Equal Opportunity Employer including, Vets / Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com .

Applicants have rights under Federal Employment Laws :

  • Know Your Rights
  • Pay Transparency
  • Family and Medical Leave Act (FMLA)
  • Employee Polygraph Protection Act

E-Verify Program Participant : Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program :

  • E-Verify Notice ( bilingual )
  • Right to Work Notice ( English ) / ( Spanish )
  • Create a job alert for this search

    Solution Consultant • ORLANDO, Florida, US

    Related jobs
    • Promoted
    Logistics Manager

    Logistics Manager

    U.S. NavyWindermere, FL, United States
    Full-time +1
    To be eligible to enlist in the U.Navy, candidates must be between the ages of 18-34.In this field, your efforts are critical in delivering what the Navy needs for mission success.Youll always be t...Show moreLast updated: 30+ days ago
    • Promoted
    Cosmetology Specialist - Full Time - Walt Disney World

    Cosmetology Specialist - Full Time - Walt Disney World

    Walt Disney World ResortLake Buena Vista, FL, United States
    Full-time
    Have you ever wanted to be a part of the creation of wigs for world-class entertainment offerings? We are currently seeking Cosmetology Specialists! In this role, we are the subject matter experts ...Show moreLast updated: 30+ days ago
    • Promoted
    Master Planner Senior

    Master Planner Senior

    Walt Disney ImagineeringLake Buena Vista, FL, United States
    Full-time
    Walt Disney Imagineering is the creative force that imagines, designs, and brings to life all Disney theme parks, resorts, attractions, and cruise ships worldwide. Working across a spectrum of disci...Show moreLast updated: 30+ days ago
    • Promoted
    Events Manager

    Events Manager

    Marriott InternationalOrlando, FL, US
    Full-time
    Focus on the core content of the job post, removing any extra metadata, navigation mentions, and redundant headers.Keep the formatting beautiful and concise, ensuring a high signal to noise ratio.Show moreLast updated: 17 days ago
    • Promoted
    Sr. Counsel, Employment Legal

    Sr. Counsel, Employment Legal

    The Walt Disney Company (Corporate)Lake Buena Vista, FL, United States
    Full-time
    We make the impossible, possible.We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive game...Show moreLast updated: 30+ days ago
    • Promoted
    Event Coordinator

    Event Coordinator

    ATP Global TalentOrlando, FL, US
    Full-time
    Event Coordinator – Entry Level.We’re looking for an organized and energetic.In this hands-on role, you’ll help plan, set up, and manage promotional marketing events that connect ...Show moreLast updated: 2 days ago
    • Promoted
    Events Driver - ROS

    Events Driver - ROS

    United RentalsOrlando, FL, US
    Full-time
    Travel Driver With Reliable Onsite Services.If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals!.As a Travel Dr...Show moreLast updated: 30+ days ago
    • Promoted
    Events Specialist

    Events Specialist

    CROSSMARKClermont, FL, US
    Part-time +1
    CROSSMARK is a leading sales and marketing services company in the consumer goods industry that expertly guides our clients along "The Way to Market" by delivering growth solutions with exceptional...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Speech Language Pathologist (SLP) - $1,820 to $3,413 per week in Deland, FL

    Travel Speech Language Pathologist (SLP) - $1,820 to $3,413 per week in Deland, FL

    AlliedTravelCareersDeland, FL, US
    Full-time
    AlliedTravelCareers is working with CompHealth to find a qualified Speech Language Pathologist (SLP) in Deland, Florida, 32720!. CompHealth exists to make the locums process easier.Not only will we ...Show moreLast updated: 6 days ago
    • Promoted
    Cosmetology Specialist - Full Time - Walt Disney World

    Cosmetology Specialist - Full Time - Walt Disney World

    Walt Disney World Resort CareersLAKE BUENA VISTA, Florida, US
    Full-time +1
    Have you ever wanted to be a part of the creation of wigs for world-class entertainment offerings? We are currently seeking Cosmetology Specialists! In this role, we are the subject matter experts ...Show moreLast updated: 30+ days ago
    • Promoted
    Solar Consultant - Bilingual Closer (Spanish-English)

    Solar Consultant - Bilingual Closer (Spanish-English)

    Momentum SolarDeltona, FL, US
    Full-time
    Momentum Solar, founded in 2009, is one of the fastest growing companies in the renewable energy space.We are recognized as the Solar Power World #1 Residential Installer of 2020 and the Inc.Our to...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Speech Language Pathologist - $1,800 per week

    Travel Speech Language Pathologist - $1,800 per week

    CompHealth Inc.DeLand, FL, United States
    Full-time +1
    Speech Language Pathologist for a travel job in Deland, Florida.Job Description & Requirements.Some locum assignments can be as short as a day, others, years. Some are far from home, others are loca...Show moreLast updated: 3 days ago
    • Promoted
    Posting Development & Events Specialist

    Posting Development & Events Specialist

    Boys & Girls Clubs of AmericaOrlando, FL, US
    Full-time
    Boys & Girls Clubs of Central Florida is excited to be expanding their Development Team and are looking for the best and brightest to join our family. Location : 101 E Colonial Drive, Orlando, FL 328...Show moreLast updated: 30+ days ago
    • Promoted
    Landscape Architect

    Landscape Architect

    Walt Disney World ResortLAKE BUENA VISTA, Florida, United States
    Full-time
    What do the Cinderella’s Castle, themed resorts, food and beverage kiosks, outdoor dining areas, playgrounds, animal enclosures, and Epcot Festivals have in common? They are all things that Guests...Show moreLast updated: 2 days ago
    • Promoted
    Events Coordinator

    Events Coordinator

    ThreatLockerOrlando, FL, US
    Full-time
    ThreatLocker is a leader in endpoint protection technologies, providing enterprise-level cybersecurity tools to improve the security of servers and endpoints. The ThreatLocker platform with Applicat...Show moreLast updated: 12 days ago
    • Promoted
    Share Your Opinions. Earn Rewards.

    Share Your Opinions. Earn Rewards.

    Opinion EdgeOrange City, FL, United States
    Full-time
    Join Opinion Edge today and get paid for your insights! Take short surveys on the topics that matter to you and earn rewards for every completed survey. Sign up now and start turning your voice into...Show moreLast updated: 3 days ago
    • Promoted
    Tree Trimmer / Arborist, Walt Disney World

    Tree Trimmer / Arborist, Walt Disney World

    Walt Disney World Resort CareersLAKE BUENA VISTA, Florida, US
    Full-time +1
    The Arborist is critical in ensuring our landscaping onstage looks great for our guests.The Arborist provides horticulture support for the Global team. This craft helps to ensure the ‘Guest Facing’ ...Show moreLast updated: 4 days ago
    • Promoted
    Product Events Demonstrator

    Product Events Demonstrator

    CROSSMARKOrlando, FL, US
    Part-time +1
    CROSSMARK is a leading sales and marketing services company in the consumer goods and services industry that delivers smarter solutions to clients for faster growth in an ever-changing world.Our ar...Show moreLast updated: 30+ days ago