Senior Manager - Digital Product Management (Agentic AI Innovation)

Senior Manager, Digital Product Management (Agentic Ai Innovation)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&L) enterprises. As the corporate payments ecosystem rapidly evolves, we are committed to maintaining our leadership position. As such, the Global Commercial Services and Enterprise Solutions (GCSES) organization was created to bring together all digital product experiences, with the goal of deepening engagement and strengthening customer satisfaction.

AI is reshaping the future of commerce and redefining the experiences our Corporate and Small Business customers expect. The Corporate Capabilities team within GCSES leads the development for agentic productsdeveloping intelligent, adaptive systems that transform how our customers interact, transact, and grow.

As Senior Manager, Digital Product Management (Agentic AI Innovation), you will ensure that the delivery of agentic products is operationally sound, compliant, and scalable. You'll translate product strategy into delivery execution, overseeing governance, testing, and validation processes that meet enterprise risk and AI governance standards. You'll work closely with Product Managers, Engineering, and Governance teams to bring agentic solutions to market safely and effectively.

Key responsibilities include : operationalizing product strategy, governance and compliance stewardship, UAT and validation, model lifecycle management, cross-functional coordination, and continuous improvement.

Minimum qualifications include : 5 years of experience in product development, technology delivery, or program management, ideally in AI, fintech, or enterprise platforms, deep understanding of governance, compliance, and risk management frameworks for AI or data products, proven success managing end-to-end delivery cycles, strong partner management skills, and meticulous attention to detail.

Preferred qualifications include : experience with AI model governance, familiarity with risk and control frameworks, background in financial services, payments, or regulated technology delivery, and a bachelor's degree in Engineering, Business, or related field.

Salary range : $123,000.00 to $215,250.00 annually bonus benefits. American Express backs you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.