Implementation Manager

Are you ready to join the Rocketship

We are in search for an Excellent Implementation Manager

We're at the forefront of one of the most exciting evolutions of our generation - remote staffing. No longer do employers need to hire according to geography, and no longer do employees have to worry about proximity to work and daily commutes.

Today, companies can hire the best talent they can find, anywhere in the world. And we make this all possible - welcome to Multiplier!

What's the opportunity?

Our Implementation team is responsible for creating the best customer experience through onboarding, educating, and growing our customers on a global level.

We start to work the moment a customer decides they want to use Multiplier, sticking with them every step of the way to ensure they get the most value from our product.

What you'll do :

• Build trusted relationships with our customers through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier
• Schedule and conduct kick-off calls with new clients to understand their specific needs and goals
• Develop and deliver comprehensive platform training sessions to ensure clients have a solid understanding of our platform's features and functionalities
• Partner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best client onboarding experience
• Act as the primary point of contact for clients during the onboarding phase, proactively identify and resolve any issues or concerns that clients may encounter
• Be the voice of our customers to our internal team, synthesising feedback received and offering informed opinions and solutions, to help shape our product roadmap

You'll be successful if :

You are customer obsessed, always putting our customers first and being there for them every step of the way

You are experienced in building and nurturing customer relationships, ensuring to meet customer and business goals

You are able to explain complex topics in easy and concise language, and have excellent communication and writing skills

You are organised, detail-oriented, are able to prioritise and perform well under pressure, helping you to stay on top of a larger book of customers

You have a positive attitude, are self-motivated and resilient, adapting easily to change in our high-growth start-up environment

Previous experience of working in customer success / service, a background at a HR SaaS company or experience in working remotely are all a plus!

Benefits :

Working with an energetic & diverse team

Full-ownership over functional area

Work in a product-driven & customer obsessed environment

More about us

Our global employment platform empowers companies to hire people all across the world by managing the complexities of local compliance, labour contracts, payroll, benefits and taxes - all from one software system. It's a game changer!

We're on a mission to impact economies of scale by enabling companies to hire the best candidate for the job, regardless of location.

We're backed by some of the best in the game (Sequoia and Golden Gate Ventures), led by domain level experts, growing, and seeking brilliant like minded enthusiasts to join our team.

Equal employment opportunity

Multiplier is an equal opportunity employer : we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.