NOC Technician lll
Peyton Resource GroupDallas, TX, United States23 hours ago
Job type
- Full-time
Job descriptionProvide advance troubleshooting and MACD on the following solutions. Provision / configuration of the following solutions. Perform test and turn-up of the following solutions. Perform all roles of a NOC Tier 1 Technician as well as the additional roles listed below. CCNA Certified Provide advance troubleshooting and MACD on the following solutions. Decommission of hardware solutions Provision / configuration of the following solutions. Perform test and turn-up of the following solutions. Perform all roles of a NOC Tier 1 and NOC Tier 2 Technician without assistance / escalation as well as the additional roles listed below. CCNA Certified Provide advance troubleshooting and MACD on the following solutions without assistance / escalation. Provision / configuration of the following solutions without assistance / escalation. Perform test and turn-up of the following solutions without assistance / escalation.
Job Description
NOC Tier 1 Technician
- The ability to work within a team to achieve goals on individual issues as well as larger projects.
- Desire to assist customers with a variety of service-related issues in a fast-paced, independent, operation center service environment with an emphasis on quality. Able to demonstrate a high level of patience with customers of a wide range of technical levels.
- Time management skills to properly prioritize one's tasks and adjust as needed to accommodate critical issues and tasks.
- Regular participation in on-call rotation.
- Provides proactive monitoring, operational support (up / down status), and basic troubleshooting for all Ntegrated solutions by utilizing the appropriate tools (Salesforce, PRTG, product GUIs, etc.).
o SLA and Non-SLA circuits
o 4G / 5G routers (Peplink, BEC, etc.)
o Cisco Merakis
o Ubiquiti WAP
o Ubiquiti routers
o Bigleaf SDWAN
o Velo SDWAN
o Cisco voice routers
o Fortigate firewalls
o Netsapiens voice platform
o Asterisk voice platform
o 4G / 5G routers (Peplink, BEC, etc.)
o Cisco Merakis
o Non-SLA circuits
o Netsapiens voice platform
o 4G / 5G routers (Peplink, BEC, etc.)
o Cisco Merakis
o Ubiquiti WAP
o 4G / 5G routers (Peplink, BEC, etc.)
o Cisco Merakis
o Non-SLA data circuits
NOC Tier 2 Technician
o Bigleaf SDWAN
o Velo SDWAN
o Ubiquiti routers
o Ubiquiti controller and WAP
o SLA data circuits
o 4G / 5G routers (Peplink, BEC, etc.)
o Cisco Merakis
o Ubiquiti routers
o Ubiquiti WAP
o BigLeaf SDWAN
o Velo SDWAN
o Cisco voice routers
o Fortigate Firewalls
o Bigleaf SDWAN
o Ubiquiti routers
o Bigleaf SDWAN
o Ubiquiti routers
o Ubiquiti WAP
o Netsapiens voice platform
NOC Tier 3 (Senior Technician)
o Velo SDWAN
o Fortigate firewalls
o Asterisk voice platform
o Cisco routers
o Velo SDWAN
o Fortigate firewalls
o Cisco routers
o Velo SDWAN
o Fortigate firewalls
o Cisco routers
o Asterisk voice platform
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Noc Technician • Dallas, TX, United States
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