Service Technician

Job Description

Job Description

PURPOSE :      The Service Technician provides automotive services by performing inspections, repairs, maintenance, and installations efficiently, safely and according to quality and time standards and complies with dealership’s safety and environmental programs and practices. Automotive services may include, but are not limited to drive-ability, suspensions, alignments, steering, heating and air conditioning, basic and ABS brakes and exhaust systems.

ESSENTIAL DUTIES :

• Promotes dealership by presenting professional image, positive attitude, and clean work area.
• Road tests vehicles to ensure repairs are completed properly.
• Suggests additional work that is needed to the Service Advisor so the customer may be notified.
• Completes service and repair assignments correctly, to pass quality inspections or test drives.
• Collects all necessary information before requesting parts (e.g., model year, etc.).
• Maintains sufficient personally-owned tools; keeps tools in good working order.
• Notifies service advisor if delays are expected.
• Maintains cleanliness of the customer's vehicle.
• Promotes a productive working relationship with others.
• Provides clear and legible record of service completed for both customer and dealership use.
• Has an approachable style; fosters open communication through active listening.
• Assists Service Advisors, if necessary, to explain completed repairs to a customer.
• Assists other technicians when needed.
• Performs preventive maintenance, cleaning, and repairs on dealership tools and equipment;
• Ensures facility is clean and organized at all times.
• Performs factory warranty repairs according to established procedures.
• Stays up-to-date on the latest technical services through training, bulletins, campaigns, etc.
• Follows safety rules and regulations including OSHA and hazardous waste regulations.

QUALIFICATIONS :

HOURS OF WORK :

BENEFITS :

NOTE :   This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.