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1st, Middle and 2nd Shift Customer Service Representative

1st, Middle and 2nd Shift Customer Service Representative

Louisiana StaffingPearl River, LA, US
12 hours ago
Job type
  • Full-time
Job description

Job Title

Essential Duties and Responsibilities :

  • Respond to all customer inquiries, requests and complaints concerning work-orders, shipments, inventory, etc.
  • Schedule inbound and outbound appointments within the DMS (Dock Management System).
  • Communicate between customer, the customer's broker or freight forwarding and warehouse operations concerning the customer's account / inventory and office for invoicing and credit changes.
  • Ensure proper invoicing of all accounts by processing and verifying computer-generated invoices.
  • Generate all paperwork / information required for customer work orders including responding to and checking on special requests, expediting orders where necessary, tracking orders, and post inventory records.
  • Review order details and ensure they are following Company policies and procedures.
  • Research issue, obtain supporting paperwork, get approvals and process credits / debits.
  • Provide clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment / computers needed to perform duties, greeting visitors.
  • Provide coverage for other team members.
  • All other duties as assigned.
  • Make weekly runs to veterinarian office to drop of documents.

Other Duties and Responsibilities :

  • Accurately enter orders in the WMS.
  • Perform work in a safe manner following all Company safety rules.
  • May perform other duties as may be assigned to fulfill Agile's objectives.

    • Required Qualifications :

  • 2 years of Customer Service Experience or an appropriate combination of education and experience.
  • Requires computer skills in Microsoft Word, Outlook, Excel, PowerPoint, Access, and ability to use the Internet.
  • Requires clerical skills in managing files and records, and other office procedures and terminology.
  • Requires the ability to pay close attention to details, and having a personality that is pleasant and cooperative, even when under pressure to meet deadlines, or when working with difficult individuals.
  • Strong communication skills with the ability to read and speak English.
  • Must be able and willing to complete a pre-employment basic math skills test.
  • Must be able and willing to complete a per-employment background check and drug screen.
  • Strong Teamwork skills.

    • Preferred Qualifications of Export Coordinator :

  • High School Diploma or GED.

    • Knowledge, Skills & Abilities :

  • The employee must have proficient knowledge of English and math skills.
  • The employee also must be capable of following written and verbal instructions.
  • The employee must have a high attention to detail.
  • Organizational and time management skills will be required.

    • Work Environment :

  • The working environment is usually in an office setting, with occasional need to leave the premises.
  • Requires the use of a telephone, fax machine, computer terminal calculator, copy machine.

    • Work Hours :

  • The work schedule is for 2nd shift 8 hours a day, 5 days a week, typically Monday through Friday.
  • Workdays can vary.
  • Work hours by shift are below : 2nd shift.
  • Work hours and shifts are subject to change depending on operating business conditions and needs.
  • The employee may be required to work occasional overtime, evening, and holidays or weekends in order to complete work or to attend meetings.

    • Physical and Mental Demands :

  • This job will require the ability to sit for long periods of time, with frequent interruptions.
  • This job will also require several hours per day of sitting, getting up and down from chairs, and reaching, bending, or carrying light loads.
  • This job will require manual dexterity with normal hand / finger movements for typical office work.
  • Speaking, hearing, and seeing are important elements of completing assigned tasks.
  • This job will occasionally require climbing, squatting or kneeling, and bending.
  • The job will occasionally require lifting / carrying / push / pull up to 20 lbs.
  • The associate must know and follow proper office and safety protocols; know and follow Agile's grooming, hygiene and dress code policies including appropriate personal protection equipment (PPE) for safety compliance.
  • The noise level in the warehouse is usually moderate.

    • Supervisory Responsibilities :

  • Occasionally may be placed in charge of special projects with support from front line supervision.
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