Delivery Management Agent

Job Description

Job Description

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

THIS POSITION IS IN PERSON ONLY , DOES NOT SPONSOR WORK VISA'S, AND HAS NO RELOCATION ASSISTANCE.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system & DLVM Platform
• Track and trace Delivery Management files
• Ensure timely clearance and delivery of freight to customer for Import shipments
• Ensure exceptions are monitored and actioned timely
• Ensure accurate and timely client and vendor billing
• Interact with our customers in arranging their final mile containers, meeting customer service standards including timely and professional communication with customers
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers standard operating procedures are followed and updated in the DLSOP
• Meet KPI standards, as per the company’s procedures

Qualifications

Additional Information

THIS POSITION IS IN PERSON ONLY , DOES NOT SPONSOR WORK VISA'S, AND HAS NO RELOCATION ASSISTANCE.

Expeditors offers excellent benefits :