Order Management and Returns Specialist

Order Management And Returns Specialist

Laerdal Medical Benefits Include :

• Generous PTO & Holidays
• Hybrid and Compressed Work Week (for operations-based roles only)
• Comprehensive Medical, Dental, and Vision
• HSA & FSA Account Options, with employer HSA contribution
• 401k with Employer Match & Profit Sharing
• Tuition Reimbursement
• Wellness Reimbursement Program
• Professional Development Opportunities
• Pet Insurance
• Subsidized Cafeteria in NY Based Office

Position Overview :

As a Order Management And Returns Specialist, you play a pivotal role in ensuring a smooth and satisfying subscription experience for our customers. This dynamic position requires strong critical thinking, independent decision-making, and a proactive mindset to navigate complex challenges with confidence.

In this role, you will take ownership of subscription data entry, returns, credits, and service activations / deactivations. You'll continuously seek out opportunities to improve processes and elevate customer satisfaction through innovative, efficient solutions.

As a subject matter expert, you'll collaborate across internal teams and external partners to resolve sophisticated customer issues and streamline operations. Your ability to assess situations, anticipate needs, and implement effective strategies will be key to driving performance and exceeding expectations.

Responsibilities :

Expert Customer Support :

Independent Issue Resolution :

Subscription Data Management :

Strategic Documentation & Reporting :

Continuous Improvement :

Adaptability & Initiative :

Performance Excellence :

Requirements :

Salary Range : $50,000-$52,000, eligible 7% annual bonus

Please note that this range does not include any other compensation or benefits that an individual may be eligible for. The salary offered depends on a variety of factors, which may include, but not limited to; the qualifications of the individual applicant for the position, location, level of education attained, and / or professional certifications, years of relevant experience, special skills, etc.

Laerdal Medical Corporation is committed to provide equal employment opportunities to all applicants and employees without regard to race, color, citizenship status, religion, sex, sexual orientation, gender identity, marital status, age, genetic information, status as an individual with a disability, status as a protected veteran or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.