Talent.com
Assistant Manager

Assistant Manager

Planet FitnessWilmington, DE, US
30+ days ago
Job type
  • Full-time
Job description

Assistant Manager

At Planet Fitness, our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming, judgement free environment. Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!

All of our Team Members at Planet Fitness share one thing in common a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone. Characteristics that will make you a perfect match for our Assistant Manager :

  • Exhibit a positive and upbeat attitude.
  • Have a passion for delivering a consistent and exceptional experience to our members, guests and fellow PF team members.
  • Are a team player who prides yourself on being punctual, reliable and dependable.
  • Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
  • Are comfortable guiding and supporting team members to complete tasks.
  • Act with integrity and show respect to everyone around you; act as a role model.
  • Exhibit strong communication skills and have an ability to listen and empathize.
  • Quickly apply information you learned during the online and hands on training.
  • Enjoy coaching and leading others to success.
  • Can comfortably manage through conflict.

The Assistant Manager is a full-time position that assists the club manager in the oversight of club operations to ensure an exceptional "Judgement Free" member experience! You will be heavily involved with team members onboarding and training. As the Assistant Manager, you will be leading the team through task completion and drive the success of club priorities and KPI goals. You will focus on key behaviors that create an exceptional member experience and ensure team members have the tools to do so. These responsibilities include :

  • Lead team members to complete assigned tasks in a safe and efficient manner.
  • Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.
  • Assist in resolving employee concerns.
  • Provide backup staffing support as needed.
  • Manage inventory system for cleaning supplies.
  • Ordering club supplies and retail product.
  • Track KPI to identify areas of strengths and opportunities; game plan with club manager.
  • Support the Club Manager with hiring and onboarding new team members.
  • Assess and assist in emergency situations.
  • Daily responsibilities for the Assistant Manager also include :

  • Greet members / guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
  • Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership related functions such as sign-ups, contact / billing information updates, cancellations, collecting unpaid balances and transferring memberships.
  • Perform prospective member calls and tours; assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Resolve member concerns and escalate to a Manager as needed.
  • Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
  • Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
  • Frequently perform a comprehensive walk of all club areas; quickly fix any safety / policy issues and address cleanliness concerns.
  • Promptly address maintenance and facility concerns such as broken and / or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
  • About Your Qualifications :

  • 9-12 months of experience in a customer service environment is preferred
  • 9-12 months of experience supervising and leading team is preferred
  • Must be 18 years of age or older
  • Willing to become CPR / AED Certified (Training provided by Planet Fitness)
  • Basic computer proficiency
  • Physical Demands of the Assistant Manager :

  • Continual standing and moving throughout the club to accomplish tasks during shift.
  • Continual communicating in person or on the phone to exchange information during shift.
  • Must be able to lift up to 75 pounds.
  • Will encounter toxic chemicals during shift.
  • Frequent cleaning and sanitizing of equipment and facilities.
  • Moving self in different positions, including bending and twisting, to accomplish tasks.
  • More reasons to join Planet Fitness!

  • Medical, Dental, and Vision Insurance
  • Vacation
  • / Sick Time / Holiday Pay
  • Free Black Card Membership
  • 401(k) Retirement Savings Plan
  • Term Life Insurance
  • Healthcare and Dependent Care Flexible Spending Accounts
  • Tuition Reimbursement
  • Employee perks and discounts
  • Engaging team-building competitions and social events
  • Please note that certain benefits listed above are for full-time employees only
  • E-Verify is used in the following states : Florida, Georgia, North Carolina, South Carolina and Alabama

    Health and Safety Requirements : Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.

    Create a job alert for this search

    Assistant Manager • Wilmington, DE, US

    Related jobs
    • Promoted
    Assistant Store Manager - Spirit

    Assistant Store Manager - Spirit

    Spirit HalloweenWilmington, DE, US
    Full-time
    Benefits include : Set-Up and Tear Down Premium Pay Programs, End of Season Premium Pay Program.All Bonus and Pay Programs subject to qualifications. The Assistant Store Manager supports the Store M...Show moreLast updated: 15 days ago
    • Promoted
    Assistant Manager

    Assistant Manager

    Arby'sParkesburg, PA, US
    Full-time
    This location is looking for an Assistant Manager with at least 2 years experience in Management.As an Assistant Manager, you will be the primary support to the General Manager and the Assistant Ge...Show moreLast updated: 30+ days ago
    • Promoted
    Experienced Assistant Manager

    Experienced Assistant Manager

    Arby'sElverson, PA, US
    Full-time
    This location requires you to be at least 18 years of age.As an Assistant Manager, you will be the primary support to the General Manager and the Assistant General Manager.You will be cross-trained...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Manager

    Assistant Manager

    Dollar TreeWilmington, DE, US
    Part-time
    We're seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following : .Assist with sto...Show moreLast updated: 10 days ago
    • Promoted
    Assistant Manager (P1-1364788-4)

    Assistant Manager (P1-1364788-4)

    Panda Restaurant GroupWilmington, DE, US
    Full-time
    Are you craving a career with an industry leader? Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal devel...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Manager F-B, FT

    Assistant Manager F-B, FT

    Marcus Theatres CorporationFlourtown, PA, United States
    Full-time
    Position Description - Assistant Manager.The Assistant Manager leads by example and delivers superior guest service in a fast-paced, clean and safe environment. The Assistant Manager supervises and ...Show moreLast updated: 12 days ago
    • Promoted
    Assistant Manager (P1-1364724-5)

    Assistant Manager (P1-1364724-5)

    Panda Restaurant GroupBear, DE, US
    Full-time
    Panda Express is searching for experienced leaders to join our store management team.Panda is 100% committed to the professional and personal development of our family of associates.That's why we o...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Manager

    Assistant Manager

    Urban Air Adventure ParksNorristown, PA, US
    Full-time
    The Assistant Manager motivates, instills accountability and achieves results to drive success in the position while maintaining our Culture of Activating Awesome! This role provides overall leader...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Manager (P1-1364788-5)

    Assistant Manager (P1-1364788-5)

    Panda Restaurant GroupWilmington, DE, US
    Full-time
    Panda Express is searching for experienced leaders to join our store management team.Panda is 100% committed to the professional and personal development of our family of associates.That's why we o...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Manager

    Assistant Manager

    Foot LockerDrexel Hill, PA, US
    Full-time
    Overview : You can't think of anywhere else you'd rather be.You enjoy coaching and teaching your team to continually improve how they deliver a great in-store Customer Experience, and you're now rea...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Manager I

    Assistant Manager I

    Family DollarHavre De Grace, MD, US
    Full-time
    We're seeking an Assistant Store Manager to join our team to help with store operations, customer service, and team development. Duties include, but are not limited to, the following : .Assist with st...Show moreLast updated: 10 days ago
    • Promoted
    Assistant Store Manager - Robert Graham - King of Prussia

    Assistant Store Manager - Robert Graham - King of Prussia

    Robert GrahamKing Of Prussia, PA, US
    Full-time
    Robert Graham, founded in 2001, is an American eclectic luxury men's and women's apparel and accessories brand.Robert Graham offers excellent career growth opportunities, competitive salaries and b...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Store Manager - Robert Graham - King of Prussia

    Assistant Store Manager - Robert Graham - King of Prussia

    Centric BrandsKing Of Prussia, PA, US
    Full-time
    Robert Graham, founded in 2001, is an American eclectic luxury men's and women's apparel and accessories brand.Robert Graham offers excellent career growth opportunities, competitive salaries and b...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Manager

    Assistant Manager

    Pizza HutDowningtown, PA, US
    Full-time
    Unit D, Downingtown, PA ID#P1-791245-2.Flynn Hut joined the Pizza Hut system in 2021.In 2023, we expanded internationally acquiring Pizza Hut's master franchisee in Australia with 260+ units.Today ...Show moreLast updated: 30+ days ago
    • Promoted
    Level 1 Assistant Manager (04770) - 503 E Baltimore Pike

    Level 1 Assistant Manager (04770) - 503 E Baltimore Pike

    Domino's PizzaSpringfield, PA, US
    Full-time
    You get up in the morning and you make sure everyone else in the house is doing what they need to do.Then you go to work and you make sure that everyone there is doing what they need to do, even yo...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Manager 1

    Assistant Manager 1

    Dollar TreeNorristown, PA, US
    Part-time
    We're seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following : .Assist with sto...Show moreLast updated: 30+ days ago
    Assistant Manager

    Assistant Manager

    Applebee'sWILMINGTON, DE, US
    Full-time
    Flynn Group, founded by Greg Flynn started its journey with the acquisition of 8 Applebee’s in 1999.Over the next two decades we grew by building new stores and acquiring other franchise operators ...Show moreLast updated: 30+ days ago
    • Promoted
    Abercrombie & Fitch - Assistant Manager, King of Prussia

    Abercrombie & Fitch - Assistant Manager, King of Prussia

    Abercrombie & FitchKing Of Prussia, PA, US
    Full-time
    Assistant Manager, King of Prussia.NYSE : ANF) is a leading, global specialty retailer of apparel and accessories for men, women and kids through five renowned brands. The iconic Abercrombie & Fitch ...Show moreLast updated: 30+ days ago