Service Concierge

Job Description

Job Description

Porsche Barrington is part of the Murgado Automotive Group, a premier organization known for representing some of the world’s leading automotive brands. We are committed to delivering exceptional customer experiences and fostering a workplace environment that supports growth and excellence. We are currently seeking a customer-focused Service Concierge to join our team and be the welcoming face of our service department.

Position Overview :

As a Service Concierge at Porsche Barrington, you will play a vital role in ensuring every customer has a seamless and enjoyable experience from the moment they arrive until the moment they leave. Your primary responsibility will be to greet customers, guide them through their service visit, and ensure their needs are met promptly and professionally. This is an excellent opportunity for someone who thrives on providing outstanding customer service in a fast-paced environment.

Key Responsibilities :

Customer Interaction :

Greet customers warmly upon their arrival and assist them with check-in procedures.

Provide an overview of the service process, answer any questions, and ensure customers are comfortable while waiting.

Offer refreshments and guide customers to the lounge or other amenities available.

Service Coordination :

Work closely with Service Advisors to ensure all customer requests are communicated effectively and that customers are informed of any delays or changes.

Coordinate with the service team to ensure customers are updated on the status of their vehicles and estimated completion times.

Customer Satisfaction :

Address any customer concerns or issues with a sense of urgency and escalate to the Service Manager if necessary.

Ensure that each customer leaves the dealership feeling satisfied with their service experience.

Additional Duties :

Assist with valet service, including moving vehicles within the dealership premises and off the dealership premises when necessary.

Maintain the cleanliness and organization of the service waiting area and concierge desk.

Perform other duties as required to ensure the smooth operation of the service department.

Qualifications : Experience :

Prior experience in a customer service role, preferably in a luxury or high-volume setting.

Automotive experience is a plus but not required.

Skills :

Exceptional interpersonal and communication skills, with a warm and welcoming demeanor.

Strong problem-solving abilities and attention to detail.

Ability to multitask and manage time effectively in a busy environment.

Education :

High school diploma or equivalent required.

Other Requirements :

A valid driver’s license with a clean driving record.

21+ Years old.

Professional appearance and demeanor.

Benefits :

Competitive Compensation : An attractive salary package with opportunities for performance-based bonuses.

Health & Wellness : Comprehensive health, dental, and vision insurance options.

Retirement Plans : 401(k) with company match.

Work-Life Balance : Paid time off and holidays.

Employee Discounts : Discounts on vehicles, parts, and services.

Growth Opportunities : Access to professional development and career advancement within the Murgado Automotive Group.

Supportive Environment : A positive, team-oriented culture with a commitment to excellence.

Why Join Us?

At Porsche Barrington, we believe in investing in our employees. As a Service Concierge, you will be at the forefront of our commitment to delivering world-class customer service. If you are passionate about making a difference and enjoy working in a fast-paced, customer-centric environment, we want to hear from you.

How to Apply :

Ready to make a positive impact? Apply now by submitting your resume and a cover letter explaining why you would be a great fit for the Service Concierge role at Porsche Barrington.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race / ethnicity, color, religion, national origin, gender, sexual orientation / transgender status, age disability, martial / parental status, citizenship status, military status, political affiliation and / or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.