Quality Solutions Specialist

Sales And Quality Assurance Position

If you're a driven go-getter who's passionate about sales and eager to learn from the best in the industry, we want to hear from you. Enjoy solving complex problems and thrive in environments where attention to detail and quality are key? Find satisfaction in improving processes and collaborating across teams to drive better outcomes? Have a passion for textiles, product quality, and customer satisfaction?

What You'll Do :

• Investigating product quality issues through testing, inspection, and root cause analysis to ensure accurate and timely resolutions.
• Collaborating with sales and coordination teams to resolve escalated customer concerns, including warranty claims and freight damage.
• Documenting findings and maintaining detailed records using systems like Epicor and UPS call tags to support resolution and accountability.
• Coordinating with suppliers to manage product replacements, issue chargebacks, and ensure compliance with quality standards.
• Managing non-conforming inventory in partnership with inspectors to maintain smooth material flow and minimize disruptions.
• Driving continuous improvement initiatives using lean methodologies and structured problem-solving approaches.
• Providing cross-functional guidance on quality standards, training tools, and best practices to enhance operational efficiency.

Minimum Qualifications :

Desired Skills and Experience :

Designtex offers a comprehensive compensation and benefits package. Steelcase and Designtex provide employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements.