Help Desk Onsite Support

Help Desk Onsite Support

Job ID

2025-8124

City

Milwaukee

Posted Date

2 hours ago(11 / 3 / 2025 3 : 50 PM)

Shift

First

Responsibilities

SUMMARY

The IT Site Support Specialist is responsible for delivering hands-on technical support to end users at the site, ensuring smooth operation of IT systems and infrastructure. This role is critical in maintaining a productive work environment by providing timely troubleshooting, resolving hardware and software issues, and ensuring consistent IT coverage during all business hours.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Communication with Users :

• Provide support through different channels (phone, email, chat), maintaining patient, empathetic, and understanding communication.
• Customer web page :

Review the details of this request to either approve or reject the registration.

Provide first-level and second-level support for desktops, laptops, mobile devices, printers, and other peripherals.

Perform hands-on support for network equipment, servers, and AV systems.

Ensure IT support presence during all business hours, including coverage planning for breaks, vacations, and absences.

Work closely with global IT teams to align local support with company-wide standards.

Follow IT policies and procedures, including data protection and security protocols.

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities for the position.

Qualifications

EDUCATION and / or EXPERIENCE

OTHER SKILLS AND ABILITIES

STRATTEC has a significant presence in Mexico; proficiency in writing and speaking Spanish is a plus