Regional Director of Operations - North & Central FloridaElevate ENT Partners • Orlando, FL, United States

Regional Director of Operations - North & Central Florida

Elevate ENT Partners • Orlando, FL, United States

27 days ago

Job type

Full-time

Job description

Summary

Reporting to the Vice President of Operations, the Regional Director of Operations is accountable for driving operational consistency, efficiency, and performance across multiple ENT care centers within a defined market. This leader translates enterprise strategy into regional execution by managing performance outcomes, coaching managers, ensuring regulatory compliance, and sustaining a culture of excellence across all locations.

Scope & Focus

Scope : Multi-site management (5–15+ care centers or service lines)
Focus Areas : Operational standardization, performance management, growth enablement, and people leadership
Reports To : Vice President of Operations
Direct Reports : Practice Managers, Supervisors, and select administrative leaders

Key Responsibilities

Operational & Financial Performance

Implement standard workflows, SOPs, and policies consistently across all assigned sites in alignment with enterprise initiatives.

Monitor KPIs including visit volumes, slot utilization, conversion rates, revenue per visit, patient satisfaction, and controllable expenses.

Partner with Finance to develop and manage annual regional budgets; identify cost optimization and efficiency opportunities.

Ensure accurate and timely reporting of operational performance through collaboration with the Data Analytics and Decision Support team.

Conduct monthly site audits for compliance, facility standards, and patient safety readiness.

Leadership & People Development

Recruit, train, and coach Practice Managers to ensure accountability, empowerment, and leadership readiness.

Establish clear management rhythms :

Daily : Site-level huddles driven by Practice Managers

Weekly : Regional review meetings focused on performance metrics and issue resolution

Monthly : Regional scorecard reviews with VP of Operations

Partner with HR and the VP of Operations on performance management, succession planning, and culture initiatives.

Physician Relationship Management

Serve as primary liaison between operational leadership and physicians.

Lead regular physician alignment meetings to discuss performance metrics, service opportunities, and satisfaction drivers.

Collaborate with physician leaders to implement growth programs (e.g., Allergy, Audiology, Vestibular, Sleep) and address workflow barriers.

Support recruitment and onboarding of new providers, ensuring smooth operational integration and acclimation to MSO standards.

Strategic Execution & Growth

Lead operational rollout of new services, technologies, and acquisitions within assigned region.

Partner with Business Development on due diligence, onboarding, and implementation phases of new practices.

Oversee local market marketing efforts in collaboration with Marketing and Physician Relations to grow referral base and service adoption.

Compliance, Risk & Quality

Ensure compliance with all federal, state, and payer regulations; partner with Compliance Department for audits and follow-up.

Enforce safety, facility, and quality standards through structured checklists and site visit programs.

Lead remediation of audit findings and maintain readiness for internal or external inspections.

MSO & Cross-Functional Collaboration

Act as operational point person for rollout of MSO initiatives (e.g., new software, patient access changes, clinical integrations).

Coordinate with centralized departments (Revenue Cycle, Credentialing, IT, Procurement, etc.).

Cascade enterprise communications and ensure field readiness for new initiatives.

Key Skills & Competencies

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Director Of Operation • Orlando, FL, United States

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