Director of Product - Customer Care

A company is looking for a Director of Product - Customer Care & AI.

Key Responsibilities

Own the product strategy for customer support and AI platforms to ensure high-quality help experiences

Drive measurable outcomes such as reducing ticket volume and improving first-contact resolution through automation

Develop and execute the roadmap for internal agent platforms and client chat systems

Required Qualifications

Experience in building and scaling product experiences at the intersection of AI and customer experience

Proven track record of leading product development from early experimentation to scaled systems

Strong product intuition combined with an analytical mindset focused on quality and measurable outcomes

Hands-on leadership style with the ability to engage in detailed operational tasks

Comfortable operating in high-ambiguity environments and collaborating across functions