Section Lead

Section Lead

Under the direction of the Site PSM, Government Client Leadership or designate, lead a team involved in all phases of passport processing, customer service, and PRISM functions. Includes planning, directing, and coordination of the daily activities of mail open, cashier, image capture, image review, data entry, bookprint, quality control, and customer service functions such as searches, re-writes, re-issues, re-mails, and all PRISM functions. Assure sufficient inventory of passports and other supplies are on hand to meet current and anticipated demand. This position is located in our Huntsville, AL office with work performed at client site in Atlanta, GA.

Your future duties and responsibilities include :

• Plan, direct, and coordinate the daily activities of mail open, cashier, image capture, image review, data entry, book print / card print, quality control, and PRISM.
• Provide regular operational feedback, management meetings, status updates, attendance reporting, training records, and other production activity reporting.
• Perform workload management in all Passport task areas.
• Notify the Passport Support Manager of any problems or issues with staff adherence to procedures, any internal controls violations.
• Monitor workload and make recommendations to the Government on how to divide work among support staff.
• Monitor contractor personnel performance and ensure that work is performed in accordance with performance standards, established procedures, and internal controls.
• Assist with prioritizing will calls, expedites, and routine work.

Required qualifications to be successful in this role include :

CGI Federals benefits are offered to eligible professionals on their first day of employment to include :

For more detailed information about our benefits offerings, visit https : / / www.cgi.com / us / en-us / careers / our-benefits .

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and / or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities.

If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested.