ServiceNow CMDB and Discovery Engineer

What Application Development & Maintenance contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications.

ServiceNow Data (CMDB & Discovery) Administrator / Developer Role : Pivotal role in overseeing the Configuration Management Database (CMDB) and Discovery processes within the ServiceNow platform. This position is integral to the Application Development & Maintenance team, with a primary focus on new integrations and operations alongside data integrity, management practices, and system enhancements. Operational responsibilities encompass the day-to-day management and optimization of CMDB and Discovery operations to ensure seamless functionality.

Essential Duties and Responsibilities

• Operational Effectiveness : Responsible for completing ServiceNow Data Incidents, Defects, and Tasks according to established SLA's . Perform daily health checks on CMDD, Discovery data including monitoring jobs, data loads and mid servers. Resolve data errors by implementing permeant corrective actions.
• Discovery Configuration : Act as an SME and configure / fine-tune ServiceNow Discovery patterns and schedules to accurately identify and map IT infrastructure and services, minimizing gaps in the CMDB.
• Create / maintain new schedules and patterns.
• Integration and Development : Lead projects and provide status updates. Develop and integrate ServiceNow with external systems to enrich CMDB data, utilizing REST, SOAP APIs, and other web services. Focus on automating data import, de-customizations, and synchronization processes to ensure up-to-date information. Implement new service graph connectors and upgrade plug ins in a timely manner.
• Data Integrity and Quality : Implement and enforce strict data governance and quality standards within the CMDB, ensuring data integrity and reliability for operational and decision-making processes.
• Data Analysis and Reporting : Utilize ServiceNow reporting and analytics tools to create insightful data reports and dashboards, supporting IT and business stakeholders in making informed decisions.
• Continuous Improvements : Collaborates with Sprint planning, refinements, and execution. Recommend and implement enhancements to improve data quality, process efficiency, and performance.
• Collaboration : Works effectively in a cross-functional team environment, communicating with stakeholders across IT and business units. Act as a mentor to less experienced colleagues.

Qualifications

Certifications preferred :

What is expected of you and others at this level

Anticipated salary range : $93,900 - $135,600

Bonus eligible : No

Benefits : Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Application window anticipated to close : 2 / 5 / 2026

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity / expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.