Project Manager
Eurofins Environment Testing, Barberton, OH is seeking a Project Manager. The Project Manager is accountable for coordinating and managing clients' projects through all phases of laboratory operations, including project set-up and maintenance, login review, communication of analytical issues, client account maintenance, reporting, invoicing, bottle orders, client pickups, and identification of work share facilities. The PM I role fosters and develops client relationships in support of the laboratory mission.
Essential Duties and Responsibilities :
Project Set-Up :
- Project review in LIMS
- Sets up project
- Adds any project notes (special reporting and invoicing instructions, etc.)
- Reviews project documentation
- Adds any project documentation to central repository
- Sets up client for Total Access
- Manages purchase orders, task orders, contracts, and change order requests
- Verifies that lab compound lists and limits meet project requirements for new projects not quoted
- Adds any project specific limits / lists to LIMS
- Deliverable assignment and delivery route
- For new projects not quoted, confirms that EDD format is available (deliverable assignment and delivery route). Submits a helpdesk ticket for any new formats needed
- Communicates project details to operations
- Initiates project kick off call with client and pertinent staff, if needed
- Engages work share labs, service centers, and non-Eurofins TestAmerica locations as needed for new projects not quoted
- Works with operations to ensure adequate capacity for incoming work (forecasting)
- Provides updates to operations on upcoming work
- Familiarity with state and national program requirements as it pertains to work mix
- Create bottle orders
- Schedules courier or field sampler, if needed
- Confirms non-Eurofins TestAmerica subcontract labs are on the approved list and set-up as vendors for new work
- Confirms non-Eurofins TestAmerica subcontract labs are on the approved list and set-up as vendors for existing work
- Initiates approval process for any subcontract labs not on the approved list
- Generates subcontract paperwork
- Generates accounting software requisition when sending subcontract samples
- Verifies that lab certification meets project requirements
- Verifies that lab compound lists and limits meet project requirements for new quotes
- For new quotes confirms that EDD format is available (delivery assignment and delivery route). If a new format is needed, submits
- For new quotes confirms that EDD format is available (delivery assignment and delivery route). If a new format is needed, submits a helpdesk ticket
- Engages work share labs, service centers, and non-TA locations as needed for new quotes
- Provides supporting documentation to client as needed (contact list, bottle table with preservation, etc.)
Sample Receipt :
Communicates any issues to clients for duration of projectManages incoming work for Rush and short holdsReviews log-inResolves log-in issues with clientInforms client of any log-in discrepanciesSets samples to "available" after reviewSends client sample receipt confirmationReviews draft invoiceConfirms that any client needed information (purchase order, project number, etc.) is recorded in LIMS for invoicingReporting :
Client specific report requirementsReviews job list daily and manages due datesCommunicates any expected delays to clients before the job due dateConfirms any data anomalies (filtered >dissolved, deviations from historicals, etc.) with operations before submitting to client
Reviews reports and EDDS before issuing to the clientConfirms correct report format and EDD format is usedCreates and issues final report by client due dateIssue final data packagesState Reporting forms and submissionsDMR formsEDD checkersData UploadCompiles case narrativesInvoicing :
Sets up delivery routeReviews final invoice before issuing to clientGenerates credit / debit memos as neededSubmits credit / debit memos for approvalSubmits approved credit / debit memos to client, if neededSubmits revised invoicesInitiates follow up calls to confirm correct invoicingWorks with collections on A / R follow upRegular review of A / R statusClient Set-Up :
Work with CSM to communicate lab capabilities to the clientRequests new client reviewConfirms sales assignments with Business Development ManagerTakes new quote requests from clientsReviews client contract requirements / coordinates review.Reviews purchase ordersSubmits purchase orders for approval and returns approved orders to clientFollows up on client terms and credit limitAccount Maintenance :
Follow up calls and visits with clientsProvides technical support as neededUses company resources to follow up on client requestsFamiliarity with company capabilities and key contactsForward opportunities and leads to salesForecasts upcoming workAsks for the next opportunityArea of responsibility (air, regulations, etc.)Submits client complaints and participates in correction action / follow up as neededCommunicates client issues / complaints to salesFollows up on client requestsSupports the follow up of quotes / bids for tracking purposesQuotes & Proposals :
Initiates project QAPP review with operations, QA, and subcontract labs as neededInitiates technical support from operations as needed (special requests, method development, technical review, etc.)Quote generation and approvalsReviews client quote requests for capabilities, certifications, scopeConfirms client contracts (if applicable) and pricingDetermines lab placement for the workConfirms that lab certification meets project requirementsConfirms that lab compound lists and limits meet project requirementsCreates quotesSubmits quotes for approvalSends quotes to clientForecasts quotesProvides QAPP / SOW information to the client as neededUpdates status in LIMSBasic Minimum Qualifications :
Education : BS / BA in Chemistry / Sciences or related field (four years related experience may substitute for a degree)Experience : 6 months of client-relationship / customer service experiencePrefer some bench chemist or field experience
Requires additional lab training in methods and QA across multiple departmentsThe ideal candidate would possess :