Call Center Representative

Position Overview :

We are seeking a  Call Center Representative  to join our dynamic team and handle 300+ inbound and outbound calls daily. The ideal candidate is a customer-focused, detail-oriented professional who thrives in a fast-paced environment. If you are energetic, empathetic, and passionate about delivering exceptional service over the phone, this is the role for you!

Responsibilities :

• Handle a high volume of inbound and outbound calls (300+ daily) while maintaining professionalism and accuracy.
• Answer customer inquiries, resolve complaints, and provide product / service information with empathy and efficiency.
• Process orders, payments, and data updates in a timely and accurate manner.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Follow call scripts and workflows while tailoring communications to meet individual customer needs.
• Maintain detailed records of interactions, updates, and resolutions in the CRM system.
• Meet or exceed key performance indicators (KPIs) related to call handling time, quality, and customer satisfaction.
• Stay informed about company services, policies, and promotions to provide accurate and up-to-date information to customers.
• Provide recommendations for improving customer service processes and communication strategies.