Mansfield CFT - Cross Functional Rep - Part-Time

H-E-B Cross-Functional Representative

Responsibilities : Would you rather do something different every day? H-E-B needs energetic and motivated Partners willing to work hard and have fun while providing superior customer service. No matter what background you bring, or where you are in your career, we welcome you to join our community where people come first. As a Cross-Functional Representative, you'll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and customer service. 'Partner-owned' means our most important resources people drive the innovation, growth, and success that make H-E-B the greatest omnichannel retailing company. Do you have a : HEART FOR PEOPLE... commitment to provide superior customer service? HEAD FOR BUSINESS... a strong sense of how what you do affects customers and our success? PASSION FOR RESULTS... initiative to step up and do what needs doing, with an eye for detail? We are looking for : - a high school diploma; some H-E-B experience - customer service and interpersonal skills

What is the work?

Customer Service / Sales / Stocking

• Provides excellent customer service; answers customer questions regarding products, take orders, assists with product selection
• Uses suggestive selling techniques to meet customer needs and build department sales
• May make regular product announcements to inform customers
• Works a flexible schedule to accommodate shifts of different departments
• Performs duties in multiple departments, to include technical or perishable areas such as bakery, floral, market, etc.
• Performs stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across total store, in multiple departments
• Builds, stocks, and maintains displays and fixtures
• Assists with inventory control; loads, unloads, and moves product
• Slices, packages, labels, rotates, merchandises, culls, and prices product
• Gains knowledge of multiple departments; applies understanding of processes / policies
• Complies with store and department SOPs, policies, and applicable laws

For the Service cross functional team, works as a Checker when not performing Cross Functional duties

Food Safety / Sanitation

Ensures compliance with departmental / store SOPs for food safety and sanitation

Properly operates and maintains all equipment

Cleans / sanitizes sales floor, display cases, prep areas, and equipment

What is your background?

Minimum age 18 (mandatory)

High school diploma, or equivalent

6+ months of experience in H-E-B store operations

Completion of company orientation and safety training

Do you have what it takes to be a fit as an H-E-B Cross-Functional Representative?

Knowledge of computer systems (Symbol, ACR, label machine)

Customer service and interpersonal skills

Verbal / written communication and reading skills

Ability to adapt to performing a wide range of duties across multiple departments

Ability to work autonomously

Can you...

Function in a fast-paced, retail environment, requiring detailed and precise tasks

Work with customers, staying attentive to their needs

Work flexible schedules to accommodate differing department shifts

Perform the following, based on your department :

Bakery :

Constantly

reach at waist, grasp

Frequently stand, walk, reach at shoulder, bend

Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements

Occasionally be exposed to wet, cold, hot conditions, loud noise

Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs

Dairy / Frozen / Grocery / Market :

Constantly

reach at waist, grasp

Frequently stand, walk

Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements

Occasionally be exposed to wet, cold conditions, loud noise

DAIRY : Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs

FROZEN : Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs

GROCERY : Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs

MARKET : Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs

Deli :

Constantly

reach at waist, grasp

Frequently stand, walk, stoop

Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements

Occasionally be exposed to wet, cold, hot conditions, loud noise

Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs

Cosmetics / Drugstore / General Merchandise :

Constantly

reach at waist, grasp

Frequently stand, walk

Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements

Occasionally be exposed to wet conditions, loud noise, ambient temperatures

COSMETIC : Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs

DRUGSTORE : Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs

GM : Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbs

Floral :

Constantly

reach at waist, grasp

Frequently stand, walk

Frequently be exposed to cold conditions

Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements

Occasionally be exposed to wet, cold, hot conditions, loud noise

Demonstrate the ability to lift 55 lbs, and manage in excess of 45 lbs

Gas Station :

Constantly

sit, reach at waist

Frequently grasp

Occasionally stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements

Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs

Produce :

Constantly

reach overhead, reach at shoulder, reach at waist, pivot, grasps

Frequently walk, reach at knee, reach at floor, stoop, squat, twist, push / pull with arms, pinch, perform fine motor movements

Occasionally stand, bend, crouch, kneel, stair climb

Occasionally be exposed to wet, cold, hot conditions, loud noise

Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs

Seafood :

Constantly

reach at waist

Frequently stand, walk