Customer Solutions Manager

JOB TITLE : Customer Solutions Manager

Customer Solutions Manager

Summary Serve as the primary contact for assigned customers (OEMs, prime suppliers, and internal stakeholders), managing inquiries, resolving quality issues, reporting job status and performance, and driving continuous improvement to meet customer needs and company goals.

Key Responsibilities

• Act as the company focal point for assigned customers, handling all interactions, external communications, inquiry resolution, quality and any other customer required requests or metrics.
• Coordinate directly with production planners and customers on delivery schedules, on-time delivery (OTD), bottlenecks, and gaps.
• Track and communicate status of open customer items including pricing / quotation requests, new product introductions / qualifications, quality nonconformances (NCs), and requested process changes (PCRs).
• Work with Account Management to prepare and present quotations and responses; maintain accurate pricing lists and follow-up records.
• Manage administrative set-up and data for new and existing customers and maintain a working understanding of each customers’ key systems and processes.
• Collect and report on internal and external customer performance metrics; identify strengths and improvement opportunities.
• Proactively pursue additional business within assigned accounts and provide weekly opportunity / status updates.
• Manage the commercial cycle from quotation and PO processing through billing and collections as needed.
• Attend customer and production meetings to capture requirements, provide commitments, and collaborate with Operations and Logistics to drive orders through the factory to meet OTD.
• Recommend cross-functional improvements and systems to enhance quality, capability, and capacity.

Work Environment & Travel

Requirements

Knowledge, Skills, and Qualifications

Work Experience

5 years’ experience in quality, supplier management, and sales

Semiconductor or Contract Manufacturing industry experience preferred

MSR-FSR is an EEO / Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

COMPETENCIES :

PHYSICAL DEMANDS AND WORK ENVIRONMENT :

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits