Manager, Proactive Trust & Safety Operations

Proactive Trust & Safety Operations Manager

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company's three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

The Trust & Safety (T&S) Team plays an important role in protecting our Snapchatters from content that violates our terms of service or community guidelines - while constantly embodying our values of Kind, Smart, and Creative. The T&S team helps create a safe platform experience so that all of our users around the world are empowered to enjoy their experience on our platform, every day. We take great pride in our work as digital first responders and hope you would consider joining us.

We're looking for a Manager to join Team Snap's growing Proactive Trust & Safety Operations team! You will be expected to oversee components of Snap's proactive harm and abuse detection framework and to flex in to support the larger T&S team as needed. We are looking for someone who is able to keep a cool head under pressure, and is excited about cross-functional work with our Policy, Product and Engineering teams, building and improving processes, and taking a hands-on, innovative approach to helping keep Snapchatters safe. You will become a subject matter expert in Snap's proactive detection tools and services, and own projects from start to finish.

What You'll Do :

• Act as the primary subject matter expert and accountable leader for elements of Snap's proactive detection system
• Enhance the team's work through recommendations for optimizing tooling, as well as process development and improvement, and drive implementation of the solutions
• Work closely with other proactive detection team members to ensure seamless collaboration and parity across detection systems
• Manage detection operations against quality targets in a highly dynamic and fast-paced environment.
• Manage detection-related escalations, including triaging, assessing prioritization, communicating with impacted stakeholders, and developing responsive plan
• Oversee vendor-supported labeling work, providing guidance and feedback to achieve optimal operational outcomes
• Track detection-related metrics and identify new opportunities for measuring the impact of the team's work
• Analyze and audit data to identify user trends and malicious behavior, and work with team to make responsive changes
• Take ownership of XFN communication regarding detection work, ensuring internal stakeholders are aware of priorities, progress and challenges, and understand the reasons behind them
• Conduct research and source intelligence related to high priority harm areas
• Model leadership and actively mentor others; review team members' work as needed
• Anticipate project risks, negotiate with decision makers, and balance business needs versus technical constraints in the context of large and complex business problems
• Develop and conduct training for other T&S team members
• Create and maintain knowledge management documentation

Knowledge, Skills & Abilities :

Minimum Qualifications :

Preferred Qualifications :

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability / vets.

Our Benefits : Snap Inc. is its own community, so we've got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap's long-term success!

Compensation : In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.

Zone A (CA, WA, NYC) : The base salary range for this position is $157,000-$235,000 annually.

Zone B : The base salary range for this position is $149,000-$223,000 annually.

Zone C : The base salary range for this position is $133,000-$200,000 annually.

This position is eligible for equity in the form of RSUs.