Director of Operations

Director of Operations

Our client is seeking a Director of Operations to support the executive team and lead daily FMSA (Fiscal Management Service Agency) operations. This leadership role will help drive strategy, performance, and compliance across programs serving individuals with disabilities through Home & Community-Based Services (HCBS).

Company Profile

This organization is a mission-driven leader in the healthcare services space, specializing in supporting individuals through Fiscal Management Service Agency (FMSA) programs. They are recognized for their innovation in Medicaid Self-Directed services and their commitment to expanding access to care across the country.

Director of Operations Role :

Advises the President and senior leadership on key business and operational decisions.

Oversees daily operations of the Company’s programs under the FMSA umbrella to ensure compliance, quality, and effectiveness.

Leads cross-departmental projects to strengthen service delivery and organizational efficiency.

Reviews program performance and identifies improvements based on data and stakeholder feedback.

Acts as a resource to staff working on projects or strategic initiatives.

Coordinates with the executive team and department leaders to align operational priorities with broader company goals.

Supports long-term strategic planning to improve organizational outcomes, cost-effectiveness, and service quality.

Maintains strict confidentiality and ensures operations follow all federal, state, and agency guidelines.

Conducts due diligence for potential acquisitions and oversees disposition of programs or assets as directed.

Evaluates and proposes new program opportunities and assesses feasibility for launch.

Continuously researches emerging technologies to enhance operations or address business challenges.

Develops and recommends process improvements to senior leadership.

Represents the company at meetings, conferences, and with key stakeholders.

Completes assigned training and remains current with regulatory and procedural standards.

Adheres to agency policies and follows all applicable Texas Administrative Code (T.A.C.) and regulatory frameworks.

Director of Operations Background Profile :

At least 5 years in a senior administrative leadership role in the healthcare field.

Minimum of 5 years of direct management experience, including program oversight and staff development.

2+ years working in HCBS or FMSA environments strongly preferred.

At least 6 months of experience working directly with individuals with disabilities.

Demonstrated leadership consistent with organizational mission and values.

Strong organizational and project management skills with excellent attention to detail.

Ability to work independently while managing teams and motivating others.

Effective communication skills—both written and verbal—with the ability to engage with clients, staff, and the public.

Skilled in interpersonal relations, including active listening and collaborative problem-solving.

Comfortable communicating with healthcare professionals and navigating regulatory frameworks.

Must be proficient in Microsoft Office; able to type at least 35 wpm with 80% accuracy; same proficiency required in Excel.

Must be able to read, write, and communicate fluently in English.

Features and Benefits :

Competitive salary

Comprehensive medical, dental, and vision insurance plans

Generous PTO, paid holidays, and flexible work arrangements

Supportive, mission-focused culture with growth and development opportunities

Opportunity to shape the future of HCBS and Self-Directed services on a national scale

Passionate leadership team that values innovation, integrity, and results

Remote flexibility with required travel to target states and industry events