Account Manager

Are you someone who lights up a room, drives projects forward, and thrives on challenges? If so, TILT is looking for an Account Manager to partner with our Account Lead in managing branding, marketing, and advertising projects for 2–4 major clients. You’ll collaborate with some of the sharpest minds in the industry; from strategy and creative teams to C-suite executives. If you’re detail-oriented, proactive, and bring contagious positive energy, we want to talk. Healthcare experience is a plus.

Account Manager Responsibilities

Project Management

Create and manage timelines, tasks, and budgets for marketing, branding, and advertising projects.

Set up and track projects in TILT’s project management tool (Monday.com), updating as needed.

Collaborate with internal teams (Strategy, Creative, Production) to keep them informed on progress, challenges, changes, and results.

Take ownership of all assigned projects—including financials and timelines—in partnership with other TILT departments.

Client Services

Build and maintain strong client relationships.

Serve as the day-to-day client contact alongside the Account Lead.

Lead client meetings and presentations with confidence.

Keep clients informed on project status, challenges, and opportunities.

Ensure clear, effective communication of client needs.

Support client business growth by recommending, fostering, and delivering strategic thinking.

Evaluate internal team input relative to client goals and preferences.

Prepare and deliver client presentations to explain strategies and solutions.

Financial Tracking

Oversee billing processes, including purchase orders, invoices, and monthly project reporting.

Manage project budgets and partner with the Account Lead to forecast and track progress using TILT’s financial system (Kantata).

Account Growth / Business Development Support

Collaborate with the Account Lead to identify new projects and budgets during planning sessions.

Contribute to organic growth by developing new business opportunities with existing clients.

Draft and manage account / project scopes of work, proposals, and briefs.

Qualifications

3–5+ years of experience in account management, project management, or client services within a branding, marketing, or advertising agency (or equivalent in-house role).

Bachelor’s degree in Marketing / Advertising, Business, or related field preferred (or equivalent experience).

Experience working with and managing relationships across all levels, including Managers, Directors, and C-suite executives.

Proficiency with Microsoft Office (Word, Excel, PowerPoint); experience with project management tools (Monday.com a plus); task management and time-tracking software.

Strong skills in strategic thinking, detail orientation, consistency, reliability, proactive problem-solving, and team leadership.

High commitment to quality, integrity, and urgency in execution.

Work Authorization

Must be authorized to work in the United States (no sponsorship available).

EEO Statement

TILT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The salary range for this position is $65,000–$97,750 annually. The exact compensation within this range will be determined based on the applicant’s geographic location, job-related skills, experience, and qualifications. In addition to base salary, employees are eligible for a comprehensive benefits package, which may include health insurance, retirement plans, paid time off, and other company-sponsored programs.

Work Environment

Role operates on PST hours.

Fully remote option available.

Candidates in the Detroit Metro Area are required to work onsite 4 days a week.

California-based candidates preferred.

Employee Benefits

Flexible schedule

PTOMG! Flexible PTO Policy

Health, vision, and dental insurance

Life insurance

401(k) with employer match