Job description8+ years of experience as a Salesforce Business Analyst or similar role.Collaborate with cross-functional teams to gather, analyze, and document business requirements related to healthcare and payer operationsCreating functional process flows for complex using tools like Viso, Lucid chart. Familarity with BPMN.Creating functional documentation preferably in confluence.Translate business needs into functional specifications and system configurations.Support system integrations, data migrations, and enhancements within Salesforce.Experience using JiraConduct gap analysis and recommend process improvements using Salesforce tools.Facilitate user acceptance testing (UAT), training, and post-deployment support.Act as a liaison between business stakeholders and technical teams to ensure alignment and successful delivery.