Product Support Specialist - Fire Protection

Fast. Accurate. Mission-Critical. Were QRFS a fast-growing eCommerce company that helps keep people safe and buildings code-compliant. We dont sell fun stuff. We sell fire protection parts that building managers, contractors, and safety officers need now because something broke, the fire marshal is on the way, or a facility just failed inspection. When the stakes are high, the right support isnt a nice-to-have. Its everything.

Thats where you come in. This isnt customer service. This is technical, code-informed, high-urgency problem solving . If youre someone who loves figuring things out fast, thrives in high-pressure situations, and gets satisfaction from knowing you just saved someones day (or deadline), we want to talk.

What Youll Actually Do

• Be the point of contact : Answer calls, emails, and chats from customers who need the right part, yesterday.
• Quote with speed and precision : Create and follow up on quotessometimes within minutesbecause time matters.
• Spot and solve post-sale issues : Package lost? Wrong part? Youll fix it fast, and fix it right.
• Work across systems and teams : Juggle product data, orders, tickets, and vendor infowithout dropping the ball.
• Keep getting smarter : Learn our 6,000+ SKUs, notice patterns, and level up your product knowledge every week.

Youll Excel Here If You

What Success Looks Like

The Nuts & Bolts

This Role Isnt for Everyone

If you want to coast, follow a script, or wait for someone to tell you what to dothis wont be a fit. If you want to build expertise, work with urgency, and own your outcomes wed love to meet you.

Ready to Apply?

Hit Apply and show us what youve got. If youve supported technical products beforeeven better. Lets help people stay safe. Lets get buildings back online. Lets get to work.

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