Fast. Accurate. Mission-Critical. Were QRFS a fast-growing eCommerce company that helps keep people safe and buildings code-compliant. We dont sell fun stuff. We sell fire protection parts that building managers, contractors, and safety officers need now because something broke, the fire marshal is on the way, or a facility just failed inspection. When the stakes are high, the right support isnt a nice-to-have. Its everything.
Thats where you come in. This isnt customer service. This is technical, code-informed, high-urgency problem solving . If youre someone who loves figuring things out fast, thrives in high-pressure situations, and gets satisfaction from knowing you just saved someones day (or deadline), we want to talk.
What Youll Actually Do
- Be the point of contact : Answer calls, emails, and chats from customers who need the right part, yesterday.
- Quote with speed and precision : Create and follow up on quotessometimes within minutesbecause time matters.
- Spot and solve post-sale issues : Package lost? Wrong part? Youll fix it fast, and fix it right.
- Work across systems and teams : Juggle product data, orders, tickets, and vendor infowithout dropping the ball.
- Keep getting smarter : Learn our 6,000+ SKUs, notice patterns, and level up your product knowledge every week.
Youll Excel Here If You
Can explain complex things clearlyespecially under pressure.See a product photo and know what they really meant to ask for.Love helping people but arent afraid to own the sale , not just talk about it.Prefer autonomy but know when to ask the right questions.Move fast, stay organized, and take pride in getting it right the first time.Think fixing a broken process is just as satisfying as solving a support ticket.What Success Looks Like
4.9+ customer satisfaction rating90%+ of quotes delivered within 24 hours45%+ quote conversion rate2% of tickets escalated to leadership1+ workflow / process improvement per monthThe Nuts & Bolts
Competitive salaryMedical, dental, and vision insurance401K with company matchGenerous PTO (14 days + 6 holidays + Black Friday)Richmond-based team with an office dog named PlatoTeam events like cook-offs, escape rooms, and baseball gamesGrowth opportunities in operations, product, or purchasingyoull see the whole businessWe promote from within your ideas and ambition are welcome hereThis Role Isnt for Everyone
If you want to coast, follow a script, or wait for someone to tell you what to dothis wont be a fit. If you want to build expertise, work with urgency, and own your outcomes wed love to meet you.
Ready to Apply?
Hit Apply and show us what youve got. If youve supported technical products beforeeven better. Lets help people stay safe. Lets get buildings back online. Lets get to work.
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