Customer Service Manager

Tri-State BU - Region 04 - Market 01 : 3601 Sawmill Run Blvd, Pittsburgh, Pennsylvania 15227

Shift Availability

Flexible Availability

Job Type

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Ability to successfully recruit and onboard new employees, train and coach staff, schedule employee shifts, with strict adherence to overtime policies, perform activities around employee engagement, performance management, and recognition
• Maintain a focus on growing sales volume and increasing site profitability
• Manage operating P&L metrics and understands how expenditures / costs impact business margins and pricing
• Ensure that customers are satisfied and that any inquiries, incidents and issues are resolved in a timely manner
• Ensure the site follows all approved safety procedures
• Ensure the site follows all approved vehicle damage claim procedures
• Performs other duties and responsibilities as assigned

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES :

EDUCATION & EXPERIENCE :

For this position, an unexpired Driver’s License is required. Additionally, a motor vehicle record check “MVR” will be run on the successful candidate post-offer.

PHYSICAL DEMANDS :

In performing the duties of this position, the employee is frequently required to stand and walk throughout the workday; use of hands; reach with hands and arms; climb or balance; stop, crouch, and kneel. The employee must be able to work in damp and humid conditions. The employee must be able to work in outdoor variable weather conditions. The employee may have to lift and / or move objects up to 25lbs on a regular basis and occasionally up to 50lbs.

WORKING ENVIRONMENT :

The incumbent must be able to perform this job safely in accordance with standard operating procedures without endangering the health or safety of self or others.

This position works in a typical outdoor car wash environment. The noise level is usually moderate but can be excessively loud with hearing protection required (along with other PPE). This person must adhere to OSHA safety guidelines and protocols which means this person will be required to wear Personal Protective Equipment such as, but not limited to hearing, eye, foot, hand protection.

SUPERVISION RECEIVED :

The team member must be capable of performing their responsibilities with minimal supervision.

The Company offers an excellent workplace to grow personally and professionally and includes many comprehensive benefits such as :

The Company is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.  Applicants with disabilities may be entitled to reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

THE ABOVE STATEMENTS REFLECT THE GENERAL QUALIFICATIONS / DUTIES AND / OR RESPONSIBILITIES NECESSARY TO IDENTIFY THE JOB AND ARE NOT NECESSARILY INTENDED TO SET FORTH ALL OF THE SPECIFIC REQUIREMENTS OF THE JOB.

NOTE :   This Job Description may change periodically as required by business necessity, with or without advance notice to employees.

Circle K is an Equal Opportunity Employer.

The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.  Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility :

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