Plumbing & Operations Manager (Relocation Package)

Plumbing Service Manager

This position is located in Olympia, Washington. Olympic Plumbing Technology is a family-owned, full-service plumbing and drain company proudly serving the South Sound. Since 2007, we've built our reputation on integrity, innovation, and reliable customer service. Our team is known for professionalism, teamwork, and a commitment to doing things right. We believe in balance, growth, and treating our people like family. As we continue to expand, we're seeking a talented leader to oversee our plumbing service operations.

We know moving for a new role can be stressful, so we're here to make it easy. As part of joining our team, we're offering 90 days of complimentary housing in a fully furnished space, allowing you to focus on what really matters making an impact and thriving in your new role. Whether you're relocating across town or across the state, we'll handle the logistics so you can start your adventure stress-free.

Summary

We are seeking a Plumbing Service Manager to lead our residential service department. This role focuses on service operations, team leadership, and customer satisfaction, while also supporting revenue growth through service upsells and maintenance agreements. You will oversee service technicians, manage daily operations, ensure high-quality work, and foster a culture of reliability and professionalism.

Key Responsibilities

• Lead, mentor, and grow the service department, including hiring, training, scheduling, and performance management for technicians and support staff.
• Drive discipline and execution of internal service systems, including our 12-step process, 10-point inspection, and customer option presentations.
• Oversee daily service operations, ensuring excellence in dispatch coordination, job profitability, quality control, inventory, and tool management.
• Use data and our CRM tools to monitor profitability, technician performance, job flow, and customer retentionadjusting strategies to meet targets.
• Own P&L metrics for the service division, including job volume, average ticket, upsell rate, cost control, and customer satisfaction.
• Partner cross-functionally with Warehouse, Install, Sales, and Operations teams to ensure seamless service delivery and support company growth.
• Develop and implement service growth initiatives, including maintenance agreements, upsells, and new service offerings.
• Conduct ride-alongs and site visits to evaluate technician performance and ensure adherence to company standards, safety, and customer experience.
• Engage directly with customers as needed to resolve complex issues and reinforce the company's commitment to quality and professionalism.
• Maintain vendor relationships and ensure all service vehicles and tools are properly stocked, maintained, and operational.
• Stay current on industry trends and technologies, implementing best practices to improve efficiency and service innovation.

Requirements

Compensation & Benefits

Why Join Olympic Plumbing Technology?

Ready to lead a high-performing plumbing service team in a company that values your leadership and rewards results? Apply today and join the Olympic Plumbing Technology family! Equal Opportunity Employer