Customer Service and Marketing Associate

Customer Service And Marketing Associate

Beacon Hill is seeking a highly organized and action-oriented individual to join our team as a Customer Service and Marketing Associate for their client in Chaska, MN. This dual-role position supports both the Customer Service Manager and the Marketing team. The ideal candidate thrives in a fast-paced environment, is detail-oriented, and can manage multiple priorities with ease. This role plays a key part in ensuring smooth customer service operations and supporting marketing initiatives, including our upcoming rebrand.

Key Responsibilities

• Customer Service Support
• Serve as primary backup to the Customer Service Manager during absences or peak periods.
• Enter and manage orders in the ERP system to ensure timely processing and shipment.
• Assist with invoicing, including sending invoices and processing credit / debit memos.
• Respond to customer inquiries and documentation requests; communicate customer needs to sales and management.
• Coordinate freight delivery processes using the company's freight management system.
• Collaborate with operations and internal departments to resolve order delays and shipment issues.
• Marketing Support
• Assist in the development and execution of marketing plans and tactics.
• Support initiatives to improve business efficiency and profitability.
• Coordinate with HR on corporate marketing and employee communications.
• Promote new products and educate customers through public relations efforts.
• Contribute to social media management and general marketing activities.

Qualifications

Education & Experience : High School Diploma required; Associate degree or 2+ years of relevant experience preferred. 3+ years of customer service experience, preferably in food-related industries. Experience in manufacturing is a plus.

Skills & Competencies : Strong verbal and written communication skills. Highly organized and detail-oriented. Sales and marketing acumen with presentation skills. Team-oriented with strong planning and execution abilities. High integrity, strong work ethic, and problem-solving mindset. Ability to work independently with minimal supervision. Proficient in Microsoft Office and internet-based tools. Creative and conceptual thinker.

Beacon Hill is an equal opportunity employer and individuals with disabilities and / or protected veterans are encouraged to apply. California residents : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile : Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties / disciplines and industries.

Benefits Information : Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.