Job Description
Job Description
JOB DESCRIPTION
JOB TITLE : Visitor Experience Ambassador
DEPARTMENT : Visitor Services
DATE : July 1, 2025
FUNCTION :
This part-time position is responsible for directly serving visitors by providing courteous service and accurate information on tourism in the Charleston area in-person, by phone, and electronically.
STATUS : Part-Time, Regular / non-exempt
SPECIFIC REQUIREMENTS :
- Excellent oral communication and grammar / spelling skills.
- Excellent customer service skills.
- Knowledge of computer systems and the Internet.
- Ability to operate cash register / data processing equipment.
- Knowledge of the Charleston area attractions and events.
- Must be able to work at least 3 shifts (15 hours weekly) and at least two weekends per month.
SPECIFIC DUTIES :
Serve visitors to all area visitor centers in a cordial, outgoing, professional mannerServe visitors as needed in The Best Friend Charleston Train Museum (23 Ann Street, Downtown Charleston) in a cordial, outgoing, professional mannerServe visitors as needed in the Marketplace and CoffeebarAnswer in-bound calls received from prospective visitors requesting information about the Charleston area in a courteous, professional mannerAssist visitors electronically via live chat at ExploreCharleston.com and Facebook Messenger in a courteous, professional mannerBe fully knowledgeable about points of interest and special events in the Charleston areaKeep the visit planning area clean and orderlyVisit area tours and attractions to remain current on visitor services and interestsBe responsible and accurate with ticket / publication sales as well as all counter duties.Supervisory staff may be responsible for opening and closing as well as being familiar with all operating procedures.Submit requests for visitor information using Simpleview CRMRecord partner referrals using Simpleview CRMAssist with proofreading various Explore Charleston websites for errors as assignedSubmit event suggestions each week to be considered for inclusion in the Explore Charleston SOEAssist with Explore Charleston Front Desk operations, including :
Direct callers to appropriate staff membersAssist visitors to Explore Charleston Executive Office seeking to receive a bulk quantity of Visitors Guides and Maps and record any items distributed via Simpleview CRMCheck in guests upon their arrival via electronic sign-in sheet in Google Drive, providing them with an Explore Charleston Guest Sticker, and notifying appropriate staff of their guest's arrivalCheck in vendors arriving to provide a service via electronic sign-in sheet in Google Drive, providing them with an Explore Charleston Guest Sticker (i.e., Johnson Controls, Capitol Coffee, et. al.)Accept and record deliveries via Explore Charleston Front Desk Delivery Notebook received from service providers such as : FedEx, UPS, USPS, Amazon, Nelson Printing, et. al.Record check payments received in the Explore Charleston Daily Check Log as neededTO ENSURE ORDERLY OPERATION :
1. Provide backup to the Explore Charleston Front Desk as assigned.
2. Provide backup to the Explore Charleston Visitor Center as assigned.
3. Handle other support services as assigned.
ESSENTIAL & NON-ESSENTIAL REQUIREMENTS (In compliance with the ADA) :
Essential Functions :
Good command of the English language, including comprehension, verbal, and writtencommunication skillsGood interpersonal skillsAbility to operate office equipment and learn software programs such as Windows,databaseAbility to operate cash register / data processing equipmentAbility to perform mathematical calculations accuratelyAbility to grip / grasp various tools and equipment used in the office areaGood eyesight and hearing which may be corrected with an aid if necessaryAbility to rotate body in standing or sitting positionsAccess to reliable transportationMust be able to attend monthly staff meetings, typically held after standard work hourNon-essential Functions :
Ability to stretch and reach in various directions while in a kneeling, standing, sitting or crouching position.
Able to lift a maximum of 50 pounds.
IMMEDIATE SUPERVISOR : Assistant Directors of Visitor Services
