Ambassador

Job Description

Job Description

Job SummaryYou will work alongside and report to the Fitness manager and Assistant Studio Manager to learn and execute the business rhythms, success routines, and best practices of successfully growing, operating, and supporting a fast-paced boutique fitness studio. Your critical role will include greeting everyone who enters the studio with enthusiasm, energy, and knowledge, building community by fostering personal connections with your team and studio members, hiring, training, encouraging and developing your studio staff, assisting with driving specified KPIs to grow the business, and addressing any concerns and ensuring all positive outcomes.Reporting Structure

This position reports directly to the Fitness Manager and is responsible for customer service and sales operations.

Duties & Responsibilities

• Assisting the Fitness Manager in organizing, planning, and implementing strategies to reach studio targets
• Attending daily shift operations, including shift huddles, on-the-spot coaching for ambassadors, and hitting shift targets for leads, trials, and new memberships sold
• Ensuring proper execution and consistency of all front desk systems and operating procedures. Which includes member greeting and check-in, telephone inquiries (general and sales-related), guest registration, cash handling, delinquent account procedures, and customer care calls
• Maintaining a safe, clean, and well-stocked facility at all times. Following through on daily studio cleaning checklists and maintenance efforts. Ordering all products for the studio.
• Promoting retail products and educating members on the benefits of products available in the studio
• Meeting monthly new membership sales target; this is accomplished through a combination of personal selling, ambassador coaching, lead generation, CRM management, booking appointments, confirmation calls, and guest follow-up calls, texts, and direct messages
• Completing Daily Shift Reports and maintaining accurate, up-to-date notes in the studio’s CRM system

Required Skills

Required Qualifications

Minimum Education

Minimum Work Experience

Physical Demands and Environmental Conditions