Customer Success Manager

Customer Success Manager

As a Customer Success Manager at Stellic, you will drive customer success and retention by cultivating deep, trusted relationships with our partners. You will ensure institutions realize maximum value from Stellic by promoting high product adoption, facilitating seamless renewals, and serving as a strategic voice of the customer internally. Your impact will be measured by customer satisfaction, retention, and revenue expansion. Within your first year, you will develop deep product and industry expertise, becoming a trusted advisor to our partners and internal teams, helping shape product and partnership strategies.

What You'll Do

Relationship Management : Become an effective point of contact for institutions. Build and cultivate deep, trusted, and transparent relationships with our Partners, exceeding their expectations during every phase of the customer lifecycle.

Value Realization : Establish clear Partner retention and success goals, including high product adoption and high platform utilization, and own delivery of those goals. Increase product NPS from 50 to 80. Identify potential opportunities for upsell which increases the impact on campus.

Thought Partnership : Be a strategic "voice of the customer" thought-partner for our internal teams (product, marketing, sales) to recognize potential improvements for Stellic's Product and Partnership experience.

Partner Training : Get high NPS and adoption from training across diverse roles (advisors, registrar). Creating training courses and educational materials.

100% Renewals : Own renewals for your partners end-to-end.

Who You Are

Completed Bachelor's degree from an accredited institution

2+ years professional background in education technology

Ability to navigate multi-stakeholder environments and build strong relationships across organizations

Deep empathy for stakeholders and motivation to help them achieve their goals

Strong persuasive communication skills, able to influence and inspire decision-making

Experience working within bureaucratic, slow-moving organizations such as government, finance, healthcare, or higher education

Proactive problem solver who can identify and mitigate risks while finding creative, scrappy solutions

Skilled in data analysis and reporting, with comfort using CSV files and Excel to demonstrate ROI

Experienced in training diverse stakeholders on complex enterprise B2B SaaS products

Clear and concise communicator, able to document and share updates effectively

Goal-oriented mindset focused on impact rather than tasks

Strong organizational skills with ability to manage a caseload of 25 partners

Comfortable handling commercial conversations, including upsells and renewals

Collaborative team player who works effectively with sales, product, and marketing teams

Determined and resilient, with a "get it done no matter what" attitude

Naturally aligned with Stellic's values : My Heart is in the Work

Passionate about the role and driving Student success

Why Join Stellic?

Shape the future of an impact-driven company at the forefront of higher education transformation

Work closely with an ambitious, mission driven leadership team

Own and scale the recruiting engine of a high growth company

Competitive salary, equity, and a culture of excellence, speed, and ownership.

Work and learn from some of the most prominent thought leaders in higher education and SaaS

Generous stock options in a Series A stage startup

Flexible, outcome-based culture

Comprehensive health insurance, with Stellic covering 99% of your premium and 75% for dependents on our base plan

401K and commuter benefits

Annual international retreats in some of the most beautiful cities & towns

Compensation

$80,000 - $165,000 base salary, plus equity