IT Support Specialist

Description

SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Department of Transportation. SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service and leveraging processes and strategies with an emphasis on timely IT services and support.

This is a fully onsite position at the US Dept of Transportation Volpe Center in Cambridge

JOB ROLE SPECIFIC REQUIREMENTS :

Proficient prioritizing project tasks and troubleshooting complex and advanced end-user issues. Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues. Willing and able to coach junior and mid-level engineers with complex incidents.

TOP QUALIFICATIONS, SKILLS, EXPERIENCE OR CERTIFICATIONS :

Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing and networking.

Multi-tasking, prioritization, and time management - Ability to pivot and act in a timely manner.

Technical Aptitude - Capable of handling a multitude of technical issues.

Excellent written and verbal communication - Ability to accurately diagnose, document and explicate an issue.

Patience & Flexibility.

Microsoft or other industry related professional certifications are preferred.

Essential job functions must include strong analytical and troubleshooting skills.

Stay current with existing and emerging technologies, changes and updates.

Qualifications

JOB REQUIREMENTS :

Essential job functions must include strong analytical and troubleshooting skills. The ability to work in a team environment, provide solutions, diagnose and resolve problems. Perform research as necessary to answer questions and resolve issues. Stay current with existing and emerging technologies, changes and updates. Must have a thorough understanding of Windows systems, applications, and be able to support the following in addition to the above skills :

7+ years of relevant IT experience demonstrated continuous technical career growth, in Microsoft environments.

7+ years of relevant Desktop support experience, responding to incoming calls, email messages, and walk-up customers.

Perform day-to-day responsibilities utilizing ServiceNow.

Prioritize and evaluate a variety of technical issues.

Ensure proper recording, documentation, and closure of tickets.

Triage, resolve, and escalate issues to appropriate teams.

Provide installation, configuration, and break-fix for laptops, desktops, and peripherals.

Field phone calls or chats throughout the day from internal employees.

Bachelor's Degree in a related field but can be replaced by 7 years of related experience.

Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust

PROFICIENCY WITH :

Microsoft Windows 11 Operating Systems, Microsoft O365 / M365.

Microsoft Active Directory Users and Computers.

Cisco Remote VPN Access.

Microsoft file and print services.

Apple Mobile Systems.

DELL hardware.

ATRIBUTES :

Team Player, willing to share knowledge and pitch in wherever needed.

Multi-tasking, Prioritization, and Time Management - Ability to pivot and act in a timely manner.

Technical Aptitude - capable of handling a multitude of technical issues.

Excellent written and verbal communication - Ability to accurately convey an issue.

Patience and flexibility.

Target salary range : $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

REQNUMBER : 2511856

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M / F / Vet / Disability