Senior Director, Nursing Strategy and Operations Accredo

Job Description Summary

Provides primary direction and leadership across multi-disciplinary nursing operational activities. Guides multiple nursing departments within a functional area or across several functional areas. May be responsible for nursing operations for a major geographic market / area defined by geography functional activity transaction type or specialist expertise that delivers a major impact to the organizations nursing operations. Executes and enables the strategy set by management and integrates policy across several nursing departments. Identifies significant improvement opportunities innovation opportunities and facilitates cross-business unit initiatives. Possesses significant freedom to act in the medium term and contributes to strategic policy decisions. This role also provides strategic direction for nursing operations ensuring alignment with enterprise goals and client expectations and serves as a key interface with external stakeholders.

Position Description

The role has a collaborative relationship with Nursing Directors who provide operational leadership oversight and guide nursing care model evolution. It is expected that this individual will have a deep knowledge of nursing care delivery and in home infusion services and understanding of models within a risk-based payment and value-based care model. The successful candidate will be responsible and accountable for planning coordinating directing and monitoring all operational and financial KPIs.

Develops new nursing operations procedures and systems and enhances existing processes to achieve optimal efficiency.

The Sr. Director will actively participate in client-facing activities including RFP responses and Quarterly Business Reviews (QBRs) with payor and pharma clients representing nursing capabilities and performance. Accountable for maintaining performance standards across quality cost and service dimensions ensuring operational excellence and client satisfaction.

Essential Job Functions

Accountable for function and performance of daily nursing operations working closely with Sr. Leadership team Product Nursing and Operational leaders to support the day-to-day nursing activities (nursing operations includes activities relating to the delivery of care and supporting business activities)

Represent Nursing in externally facing engagements including client meetings Requests for Proposal (RFP) presentations and Quarterly Business Review (QBR) discussions ensuring alignment with client expectations and enterprise strategy.

Drive and execute the pharmacy strategy and operating plan with a focus on enabling nursing activities and performance (focus on connections to and operations of physical sites of care and value-based care enablement from a nursing operations perspective)

Accountable for designing implementing and evaluating nursing operating activities to drive efficiencies across the businesses

Optimize nursing operations to ensure high provider productivity access to care quality of care patient retention and experience

Design implement and continuously improve operating model across the lines of business / products / service to improve strategic financial performance and growth outcomes for all while supporting delivery of high-quality patient care

Lead cross-functional development of a strategic growth plan that will help drive quality collaboration and excellence within a nursing operating environment

Structure / nursing model and design operating roadmap

Electronic Health Records (EHR)

Practice Partners / design workflows / handoffs

Support product / tech roadmap prioritization for nursing operations

Optimize nursing operations finances and customer service levels; develop and execute long-range strategic and operational plans for nursing activities; measure success through key performance metrics including productivity and quality partnering as a dyad with Chief Nursing Officer (CNO) for holistic outcomes

Enhance the quality access safety and efficiency of patient services and increase patient satisfaction with a focus on performance excellence and high reliability

Represent Nursing in externally facing connections with Clients Pharma Account Management

Education and Experience

Active unencumbered RN license

MSN or MBA strongly preferred

10 years of progressive leadership experience in nursing operations or healthcare delivery including 5 years in multi-site leadership roles.

Experience in client-facing roles including participation in RFP / QBR processes strongly preferred.

Excellent leadership skills including ability to think strategically and execute for results

Proven ability to innovate and drive large organization change

Experience working in a large highly matrixed organization with proven ability to develop internal enterprise relations and external relationships

Excellent presentation and communication skills

Strong business and financial background with a sense of urgency and a desire to achieve top line results

If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download / 5Mbps upload.

About Evernorth Health Services

Evernorth Health Services a division of The Cigna Group creates pharmacy care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process please email : for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco / nicotine users in states where that is legally permissible. Candidates in such states who use tobacco / nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include : Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

Required Experience :

Exec

Key Skills

Academics,Capital Market,Fun,Human Resources Administration,Financial Consulting,Arabic

Employment Type : Full-Time

Experience : years

Vacancy : 1