Billing Coordinator

The Billing Coordinator will play a vital role in managing the monthly electric and sanitation billing for the City of Norcross within the Tyler Technologies Incode 10 environment. This position is essential for ensuring accurate billing, timely collections, and exceptional customer support while upholding data integrity and adhering to municipal finance standards. This is a remote position with collaborative coordination alongside the city's IT and Finance departments.

Core Responsibilities

• At least 3 to 5 years of experience in municipal or utility billing.
• Expertise in Tyler Incode 10 or a similar ERP billing platform.
• Time Management : Ability to efficiently handle a high volume of accounts (approximately 5,500 electric and 1,000 sanitation).
• Strong understanding of billing cycles, adjustments, late fees, and disconnect processes.
• Proficient in Excel, with skills in data validation and reconciliation.
• Invoice Generation and Processing : Responsible for creating and sending accurate invoices in accordance with contractual agreements, services rendered, and payments received. Timely generation of invoices is crucial to meet both company and customer deadlines, while proactively monitoring invoice status and resolving issues as they arise.
• Communication Skills : Excellent customer communication via phone and email during City hours (8 AM - 5 PM ET). Ability to clearly articulate billing information to clients and promptly address disputes.
• Attention to Detail : Meticulous attention to accuracy in handling financial data and billing procedures.
• Organizational Skills : Competently manage multiple accounts, deadlines, and priorities simultaneously.
• Problem Solving / Conflict Resolution Abilities : Skillful in resolving billing discrepancies and issues swiftly and professionally.
• Authorized to work in the U.S.; remote work available.
• A high school diploma or equivalent is required; a degree in accounting, finance, or a related field is advantageous.

Preferred Qualifications

Why Choose CKH?

CKH is a boutique accounting and financial services firm that combines local expertise with global experience. Our presence spans cities like Atlanta, Hawkinsville, and international locations across South Africa, Ukraine, Poland, Azerbaijan, Spain, and Greece.

Our tree logo symbolizes the core ideals of CKH :